Associate Engineer, Product Support
Trinity Life Sciences is a trusted strategic commercialization partner providing evidence-based solutions for the life sciences. They are seeking a motivated Production Support Engineer to join their Data & Analytics team, where the role involves supporting system reliability, enhancing monitoring capabilities, and participating in on-call rotations to ensure seamless operations. Responsibilities Monitor production systems to ensure uptime and performance Respond to alerts and troubleshoot issues under guidance from senior team members Document incidents and resolutions for future reference Assist in coordinating and executing production releases Validate deployments and ensure proper rollback procedures are in place Collaborate with development and QA teams to ensure release readiness Contribute to improving system monitoring and alerting tools Help identify gaps in current monitoring coverage and propose enhancements Support implementation of new dashboards and metrics Assist in automating routine support tasks and deployment processes Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker) Support CI/CD pipeline maintenance and configuration Write and optimize basic SQL queries for data validation and troubleshooting Support database maintenance and performance tuning under supervision Participate in on-call rotation to provide after-hours support for critical issues Escalate incidents appropriately and ensure timely resolution Work closely with DevOps, engineering, and analytics teams to resolve issues Communicate production status and incident updates to stakeholders Participate in team meetings and contribute to operational planning Skills Bachelor's degree in Computer Science, Information Technology, or related field 1–2 years of experience in production support, technical operations, or DevOps Basic proficiency in SQL and scripting (e.g., Python, PowerShell) Strong problem-solving skills and eagerness to learn Excellent communication and teamwork abilities Willingness to participate in on-call rotations Familiarity with DevOps tools and concepts is a plus Exposure to cloud platforms (preferably Azure) and ETL workflows Benefits Annual discretionary performance bonus Company Overview With almost 30 years of expertise, a best-in-the-business team and unrivaled access to data and analytics, Trinity Life Sciences is a modern partner to companies in the life sciences industry. It was founded in 1996, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Trinity Life Sciences has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.