Associate Director AI Content Strategy
What You’ll Be Doing.
• Act as a trusted subject matter expert for our internal teams and client stakeholders.
• Drive content governance, audits, workflow design, and lifecycle management.
• Create and evolve information architecture, content models, taxonomy structures, and metadata systems.
• Develop strategy, including voice & tone frameworks, messaging guidelines, and systemized content patterns.
• Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels.
• Design and lead conversation strategy for chat, voice, and next-generation agentic experiences.
• Build dialogue flows, interaction scripts, guardrails, and error-handling pathways.
• Demonstrate an applied understanding of LLM behavior, prompting, context windows, hallucination risks, and model limitations.
• Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs.
• Create AI content pipelines, including frameworks for governance, training data readiness, and human-in-the-loop review.
• Architect intent taxonomies, entity structures, and conversational knowledge hierarchies.
• Work directly with engineering and product teams to deploy and optimize experiences across conversational AI platforms (chatbots, voice assistants, agentic systems, etc.).
• What We’d Like To See.
• 6-8+ years in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment.
• Deep expertise in content architecture, metadata strategy, IA, and CMS/content delivery platforms
• Experience designing and operationalizing large-scale content systems that enable reuse, localization, and governance
• Proven experience in enterprise-scale content systems, governance, and information architecture.
• Expertise in these foundational areas of content strategy:
• Content governance, audit, and lifecycle management
• Information architecture and content modeling
• Editorial strategy and voice/tone frameworks
• Taxonomy strategy
• Multi-channel content planning
• Expertise in these areas of AI & Conversational Design:
• Conversation strategy
• Conversation design and dialogue flow mapping
• Understanding of LLM behavior, prompting, and limitations
• Experience with conversational AI platforms (chatbots, voice assistants, agentic systems)
• Golden query/response development and testing
• AI content pipeline strategy
• Intent taxonomy
• Strong communication skills, with the ability to translate complex systems into simple, compelling narratives.
• Comfort working in fast-paced environments with cross-disciplinary teams.
Apply Now
Apply Now
• Act as a trusted subject matter expert for our internal teams and client stakeholders.
• Drive content governance, audits, workflow design, and lifecycle management.
• Create and evolve information architecture, content models, taxonomy structures, and metadata systems.
• Develop strategy, including voice & tone frameworks, messaging guidelines, and systemized content patterns.
• Partner with Experience Design, Product, and Engineering teams to scale content operations and ensure quality across channels.
• Design and lead conversation strategy for chat, voice, and next-generation agentic experiences.
• Build dialogue flows, interaction scripts, guardrails, and error-handling pathways.
• Demonstrate an applied understanding of LLM behavior, prompting, context windows, hallucination risks, and model limitations.
• Develop golden queries and responses to benchmark quality and ensure safe, consistent outputs.
• Create AI content pipelines, including frameworks for governance, training data readiness, and human-in-the-loop review.
• Architect intent taxonomies, entity structures, and conversational knowledge hierarchies.
• Work directly with engineering and product teams to deploy and optimize experiences across conversational AI platforms (chatbots, voice assistants, agentic systems, etc.).
• What We’d Like To See.
• 6-8+ years in content strategy, UX writing, content design, or adjacent strategic roles, with experience in an agency, consulting, or client services environment.
• Deep expertise in content architecture, metadata strategy, IA, and CMS/content delivery platforms
• Experience designing and operationalizing large-scale content systems that enable reuse, localization, and governance
• Proven experience in enterprise-scale content systems, governance, and information architecture.
• Expertise in these foundational areas of content strategy:
• Content governance, audit, and lifecycle management
• Information architecture and content modeling
• Editorial strategy and voice/tone frameworks
• Taxonomy strategy
• Multi-channel content planning
• Expertise in these areas of AI & Conversational Design:
• Conversation strategy
• Conversation design and dialogue flow mapping
• Understanding of LLM behavior, prompting, and limitations
• Experience with conversational AI platforms (chatbots, voice assistants, agentic systems)
• Golden query/response development and testing
• AI content pipeline strategy
• Intent taxonomy
• Strong communication skills, with the ability to translate complex systems into simple, compelling narratives.
• Comfort working in fast-paced environments with cross-disciplinary teams.
Apply Now
Apply Now