Associate - Digital Product Mgmt

American Express is a company with a long history of innovation and a commitment to its customers. The role focuses on modern payment form factors and involves providing product consultancy while ensuring risk mitigation across the product portfolio. Responsibilities Develop a deep understanding of the entire product suite with focus on assigned form factors (Digital Wallets, Contactless, QR, Transit, SoftPOS etc) and define operational requirements to support scalable deployment across GMNS Serve as a technical and business subject matter expert (SME) for assigned products, providing structured guidance and consultancy to internal stakeholders and external partners Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products Develop and maintain documentation, including FAQs, to support internal and external stakeholders Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions Create product toolkits and resources to enhance agility and accelerate time-to-market Analyse operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles Skills Strong understanding of the payments and card industry Expertise in articulating product functionality and demonstrating technical acumen Knowledge or experience in one or more of the following areas: Digital Wallets, Contactless/NFC payments, QR-based payments, Transit solutions, SoftPOS/Tap-on-Phone Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs Ability to learn new tools and processes and deliver consultancy to internal as well as external partners Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions Ability to effectively prioritize and manage the completion of tasks Self-motivated and proactive, with a high degree of autonomy and accountability Passion for emerging payment technologies, innovation, and enhancing customer and partner experiences Benefits Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Company Overview American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is