Associate Customer Support Technician - Remote - Insurance Technology Industry - Customer Service and Technical Support

Join the Team at Applied Systems and Contribute to a Meaningful Mission Are you passionate about delivering exceptional customer service and have a knack for troubleshooting technical issues? Do you want to be part of a leading global provider of cloud-based software that powers the business of insurance? Look no further! Applied Systems, Inc., the worldwide leader in insurance technology, is currently searching for an Associate Customer Support Technician to become a part of our outstanding Support team. About Applied Systems and Our Mission At Applied Systems, we are dedicated to continuously improving the business of insurance. For 40 years, we have led an industry that we helped to create, and our mission is to safeguard and protect what matters most in people's lives. We strive for excellence at every turn, investing in talent, caring about our people, and being empowered by the results of our work. Our focus on the workforce, workplace, and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. Job Summary As an Associate Customer Support Technician, you will play a vital role in our Support team, assisting our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. If you have a strong and diverse skillset in relevant areas and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Answer real-time customer phone, email, or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary Essential Qualifications We are looking for someone who: Can work remotely or from an Applied Systems office Can work hours within the 7:00 AM – 7:00 PM CST range Your experience should include some or all of the following: 1 year of customer service experience Accurate typed, written, and verbal communication skills; including strong telephone skills Ability to prioritize customer needs based on provided criteria Able to multitask and organize your workload to successfully complete your workday Experience working with personal computers, technology, and Microsoft applications High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) Preferred Qualifications Additionally, you may have: Understanding of web applications using supported browsers; e.g., Chrome, Firefox Experience in a real-time, customer support center, preferably supporting business-to-business services or technology of some kind A passion for problem-solving and providing a high level of customer care Confidence interacting and learning about various technology applications, software, network infrastructure Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc. Ability to plan and organize technical projects; experience with deadlines for project completion An understanding of personal and/or commercial lines insurance, insurance terminology, or insurance customer service experience What You'll Gain Benefits from Day One Health insurance plans, dental, and vision Wellness incentives 401(k) and/or RRSP retirement savings plans with employer match Work-Life Balance Competitive paid vacation time and a free day for your birthday Personal/sick time Paid holidays Flex Time Paid parental leave (U.S. candidates) Volunteer time off Empowering Career Growth and Success We invest in talent, care about our people, and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance. What We Value We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people, and are empowered by the results of our work. We fulfill the promise of insurance – safeguarding and protecting what matters most in people's lives. And there is no more important job than that. Our Culture and Values Our focus on the workforce, workplace, and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. If you're passionate about delivering exceptional customer service and have a knack for troubleshooting technical issues, we encourage you to apply for this exciting opportunity. Apply for this job