Associate Customer Success Manager

Tanium is the Autonomous IT company that empowers IT and security teams through real-time endpoint intelligence. The Associate Customer Success Manager plays a crucial role in ensuring customers derive value from Tanium's platform, fostering relationships, and driving adoption to achieve business outcomes.ResponsibilitiesEnsure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and moreWork with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologiesDevelop and maintain the necessary relationships with customers to ensure alignment to their business needsIdentify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areasPerform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or GainsightSupport strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team membersContribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success functionMaintain a strong understanding of all aspects of the Tanium solutions and their value to customersSkillsBA/BS or equivalent experience preferred1-3 years of experience in Customer Success, Account Management, Technical Project Management, Sales Development, Service Management / Professional Services, preferably in a SaaS business model or within SLED organizationsExperience in Information Technology Operations, Security, or Vulnerability Management workflows is a plusA highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguityCurious, willing to learn from others in your discipline, your customers, and other roles at TaniumWilling to contribute suggestions and ideas to further customer and Tanium goalsEager to become an expert in demonstrating value and return on investment to our customersEager to learn technology foundations and become a technical advisor on the Tanium platform and solutionsA strong, effective communicator and intuitive listenerSelf-accountable, considerate, and reflective of how past actions can influence process improvementProfessional, insightful, and values-drivenMotivated to help to solve the toughest IT problems faced by organizations todayBenefitsEquity awardsMedical, dental and vision planFamily planning benefitsHealth savings accountFlexible spending accountTransportation savings account401(k) retirement savings plan with company matchLife, accident and disability coverageBusiness travel accident insuranceEmployee assistance programsDisability insuranceOther well-being benefitsCompany OverviewTanium is an IT security firm that provides risk management, incident response, EDR, and patch management services. It was founded in 2007, and is headquartered in Kirkland, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://www.tanium.com.



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