Associate Customer Care Representative

Amica Insurance is America’s oldest mutual insurer of automobiles, focused on providing the best experience for their customers. They are seeking an Associate Customer Care Representative to assist and service policyholders with their insurance needs through professional telephone contact and teamwork.ResponsibilitiesConduct professional telephone conversations to service customer accounts in a high call volume environmentProblem-solve and use time effectively to multitask and prioritize workAssist customers with various billing and policy change transactions over the phoneGain customer trust and respect by establishing and maintaining effective relationshipsDemonstrate a high standard of customer serviceCollaborate with others in a team settingSkillsHigh school diploma or equivalent education requiredPrevious customer service and sales experienceExcellent interpersonal and communication skillsComputer keyboard and processing skillsAfter hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)Previous insurance background is a plus, but not requiredBenefitsMedical, dental, vision coverage, short- and long-term disability, and life insurancePaid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.Holidays - 14 paid holidays observedSick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employmentGenerous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contributionAnnual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goalsGenerous leave programs, including paid parental bonding leaveStudent Loan Repayment and Tuition Reimbursement programsGenerous fitness and wellness reimbursementEmployee community involvementStrong relationships, lifelong friendshipsOpportunities for advancement in a successful and growing companyCompany OverviewWhen you look at Amica, you’ll see we’re different. We’re a mutual company, which means we serve policyholders, not stockholders. It was founded in 1907, and is headquartered in Lincoln, Rhode Island, USA, with a workforce of 1001-5000 employees. Its website is http://www.amica.com.



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