Assistant Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Primary Responsibilities:We are currently looking for dedicated professionals to fulfill the following job responsibilities:Lead a team of 18-25 from a process & people standpointAccurate and timely documentation of dataEnsure that performance metrics are achieved and building and maintaining an effective Team environmentBuild and maintain effective relationships with internal customers (i.e., Domestic Teams, Supervisors, Managers and Directors etc.)Coordinate with the Team to identify process improvement opportunities Monitor, measure and report Team performance metrics and implement Team incentive programsDeliver/facilitate training (both new and ongoing)Partner with leadership to promote department revenue and business objectivesProvide feedback to management on individual and group training resultsReview and update training materials as neededRoutinely analyze quality results to report error trendsIdentify root causes of errors and opportunities for defect reductionAnalyze and develop overall improvement plans (department and individual)Administrative responsibilities as assignedDaily management of MBO’sTo ensure smooth Month end closing and reconciliation of reportsTo ensure client satisfaction by delivery of quality services and quality productsTo review the MIS reports and take corrective steps to strengthen the productivity / peopleAppraise the performance of the team members at the regular intervalsRecommend the rewards / incentives to the employees in token of the appreciation / recognition based on the performanceAllocate shifts, sanction compensatory off and weekly offs to the subordinatesInteracting with the onshore team to understand and capture all requirements of the processMaintenance of the Standard Operating procedures for all the processesPrepare and review the weekly and monthly performance Dashboards with onshore and offshore stakeholders Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:Bachelor’s degreeSix Sigma Knowledge / Certified/ Trained5+ years of experience in US Healthcare BPO industryHands-on experience in US Healthcare domainExposure to all the facets of Operation ManagementExposure to people management, Performance Management and Client ManagementSound Reporting/ MIS SkillsSolid proficiency in MS OfficeProven excellent interpersonal skillsShould be from US Healthcare industryOpen to Night ShiftsPreferred Qualification:Transition experienceAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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