Arrears Executive (Commercial Team)
Arrears Executive – Fully Remote Salary of £26,000 per annum. Plus the opportunity to earn a bonus of up to £1,000 per year 37.5 Hours Per Week 7.5 hour shift Monday - Friday between 8am and 8pm 1 in 3 Saturdays (9am - 2pm) Start Date: 18th May At Target Group, we’re driven by more than deadlines—we’re driven by the opportunity to make a meaningful difference. As a leading player in BPO Financial Services and Technology, we’re constantly evolving, innovating, and finding new ways to support our customers when they need it most. We’re looking for compassionate and proactive Arrears Executives to join our team and help guide customers through periods of financial difficulty. If you’re motivated by helping others and want to be part of a business that values collaboration, growth, and real impact, we’d love to hear from you. What You’ll Be Doing As an Arrears Executive, you’ll be a reassuring voice for customers who are navigating challenging financial situations. Day to day, you will: Speak with customers undergoing the debt recovery process—listening carefully, showing empathy, and helping ease their concerns Carry out income and expenditure assessments to understand affordability and establish sustainable repayment plans Use your judgement to signpost customers to external support organisations such as Citizens Advice or charitable debt services