Applicant Call Representative

Internet Brands is a full-service Social Security Disability advocacy firm, assisting individuals in obtaining their Social Security Disability benefits. The role involves guiding claimants through the application process by asking personal questions and ensuring the application is completed accurately and fully.ResponsibilitiesCompletes the online application for the claimantAsks a series of personal medical questionsUses several systems to complete the processWebsite, internal, and order management systemsDemonstrate Empathy, Compassion, and PatienceMaintain confidentiality of sensitive informationMeet productivity and quality goalsUse of call management software to answer calls, adhere to specified schedule, and breaksSkillsPrevious experience in a call center environmentCustomer service orientated with demonstrated ability to show empathyExcellent written and verbal communication skillsMust be patient and inclined to help othersMust be detail orientedAbility to achieve high productivity and quality standardsProficient working knowledge of Windows OS, Internet, and associated softwareBILINGUAL - English/Spanish a plusBenefitsHealth insurance options such as medical, dental, and vision coverageFlexible spending accounts (FSA) for medical and dependent careShort-term and long-term disability insuranceLife and AD&D insurance401(k) retirement savings plan with a company matchPaid time off (PTO)Paid holidaysCommuter benefitsAccess to our Employee Assistance Program (EAP)Well-being coaching servicesVoluntary benefits such as home, auto and pet insuranceDiscounted legal and financial servicesCompany OverviewInternet Brands is an internet media company that operates online media, community, and e-commerce sites in vertical markets. It was founded in 1998, and is headquartered in El Segundo, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.internetbrands.com.Company H1B SponsorshipInternet Brands has a track record of offering H1B sponsorships, with 20 in 2025, 45 in 2024, 4 in 2023, 3 in 2022, 47 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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