AWS Operations / Infrastructure Consultant (Contract)

About the position

We’re supporting a Financial Services client looking to bring on an experienced AWS Operations / Infrastructure Consultant to support an enterprise-scale contact center environment.

This is a net-new role focused on day-to-day AWS operational support, with exposure to contact center / telephony systems (including Amazon Connect).

Employment Type: 6-month contract (extension possible)
Work Schedule: Able to work Eastern Time business hours
Location: Remote - MUST be physically located in the US (Visa sponsorship is not available)

Responsibilities
• Manage AWS IAM (users, roles, policies) and access control frameworks.
• Handle permissions, governance, and account-level configurations.
• Support ongoing AWS operational requests across a multi-account environment.
• Maintain and optimize AWS infrastructure in a production environment.
• Collaborate with internal teams supporting enterprise contact center infrastructure.
• Contribute to stability, security, and operational efficiency of AWS environments.

Requirements
• Strong hands-on experience in AWS operations / infrastructure (non-development).
• Deep understanding of: IAM (identity and access management), access control and governance, and account-level AWS administration.
• Experience supporting live production AWS environments.
• Exposure to contact center / telephony systems.
• Experience with Amazon Connect.
• Ability to work cross-functionally with infrastructure and operations teams.
• Experience in Financial Services environments.
• Familiarity with enterprise contact center platforms (e.g., NICE, Genesys, etc.).
• Prior experience in highly regulated environments.

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