Apple Support College Program At Home Advisor - Sonoma State University
About the position
Responsibilities
• Engage with customers to provide world-class customer service and technical support for Apple products.
• Troubleshoot technical issues and provide step-by-step solutions tailored to individual customer needs.
• Utilize documented troubleshooting flows and technical expertise to assist customers effectively.
• Listen to customer concerns and provide empathetic and patient support.
• Participate in training sessions and ongoing development to enhance skills and knowledge.
Requirements
• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
• A quiet home workspace with ergonomic furniture and a reliable internet connection (minimum 10 Mbps download and 3 Mbps upload).
• Availability for nine weeks of part-time paid training totaling 24 hours a week, followed by 20 hours of work weekly.
• Ability to meet a minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• Maintaining a minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management skills, including multitasking and prioritization.
• Eagerness to learn and take on new challenges in technical troubleshooting.
Benefits
• Comprehensive medical and dental coverage.
• Retirement benefits including a 401k plan.
• Employee stock purchase plan allowing purchase of Apple stock at a discount.
• Reimbursement for certain educational expenses, including tuition.
• Discretionary bonuses or commission payments.
Apply Now
Apply Now
Responsibilities
• Engage with customers to provide world-class customer service and technical support for Apple products.
• Troubleshoot technical issues and provide step-by-step solutions tailored to individual customer needs.
• Utilize documented troubleshooting flows and technical expertise to assist customers effectively.
• Listen to customer concerns and provide empathetic and patient support.
• Participate in training sessions and ongoing development to enhance skills and knowledge.
Requirements
• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
• A quiet home workspace with ergonomic furniture and a reliable internet connection (minimum 10 Mbps download and 3 Mbps upload).
• Availability for nine weeks of part-time paid training totaling 24 hours a week, followed by 20 hours of work weekly.
• Ability to meet a minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• Maintaining a minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management skills, including multitasking and prioritization.
• Eagerness to learn and take on new challenges in technical troubleshooting.
Benefits
• Comprehensive medical and dental coverage.
• Retirement benefits including a 401k plan.
• Employee stock purchase plan allowing purchase of Apple stock at a discount.
• Reimbursement for certain educational expenses, including tuition.
• Discretionary bonuses or commission payments.
Apply Now
Apply Now