Apple Support College Program At Home Advisor - East Carolina University
About the position
Responsibilities
• Engage with customers to provide technical support and troubleshooting for Apple products.
• Explain step-by-step solutions to customers with patience and clarity.
• Utilize documented troubleshooting flows to meet customer needs effectively.
• Listen to customer concerns and provide tailored solutions to enhance their experience.
• Participate in ongoing training and development to improve skills and knowledge.
• Work part-time hours, including a set schedule during training and flexible hours post-training.
Requirements
• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
• A quiet home workspace with an ergonomic chair and desk.
• A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• Availability for nine weeks of part-time paid training totaling 24 hours a week.
• Ability to work 20 hours weekly post-training, with flexibility based on business needs.
• Minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• A minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations with resilience.
• Effective time management and multitasking skills.
• Eagerness to learn and take on new challenges in technical troubleshooting.
• Commitment to championing inclusion and diversity in the workplace.
Benefits
• Competitive pay
• Eligibility to participate in the company stock plan
• Time off
• Employee discount
• Resources for ongoing growth and career development
Apply Now
Apply Now
Responsibilities
• Engage with customers to provide technical support and troubleshooting for Apple products.
• Explain step-by-step solutions to customers with patience and clarity.
• Utilize documented troubleshooting flows to meet customer needs effectively.
• Listen to customer concerns and provide tailored solutions to enhance their experience.
• Participate in ongoing training and development to improve skills and knowledge.
• Work part-time hours, including a set schedule during training and flexible hours post-training.
Requirements
• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
• A quiet home workspace with an ergonomic chair and desk.
• A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• Availability for nine weeks of part-time paid training totaling 24 hours a week.
• Ability to work 20 hours weekly post-training, with flexibility based on business needs.
• Minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• A minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
• Demonstrated passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations with resilience.
• Effective time management and multitasking skills.
• Eagerness to learn and take on new challenges in technical troubleshooting.
• Commitment to championing inclusion and diversity in the workplace.
Benefits
• Competitive pay
• Eligibility to participate in the company stock plan
• Time off
• Employee discount
• Resources for ongoing growth and career development
Apply Now
Apply Now