Apple Support College Program At Home Advisor - California State University Stanislaus
About the position
Responsibilities
• Engage with customers to provide technical support and troubleshooting for Apple products.
• Deliver world-class customer service and ensure a positive customer experience.
• Utilize documented troubleshooting flows to resolve customer issues effectively.
• Listen to customer needs and tailor solutions accordingly.
• Participate in part-time training and ongoing development to enhance skills.
Requirements
• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
• A quiet home workspace with an ergonomic chair and desk.
• A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• Availability for nine weeks of part-time paid training totaling 24 hours a week.
• Ability to work 20 hours weekly post-training, with flexibility based on business needs.
• Minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• A minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
• Passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management skills, including multitasking and prioritization.
• Eagerness to learn and take on new challenges in technical troubleshooting.
Benefits
• Comprehensive medical and dental coverage.
• Retirement benefits including a 401k plan.
• Employee stock purchase plan with discounted stock options.
• Reimbursement for certain educational expenses, including tuition.
• Access to a range of discounted products and free services.
Apply Now
Apply Now
Responsibilities
• Engage with customers to provide technical support and troubleshooting for Apple products.
• Deliver world-class customer service and ensure a positive customer experience.
• Utilize documented troubleshooting flows to resolve customer issues effectively.
• Listen to customer needs and tailor solutions accordingly.
• Participate in part-time training and ongoing development to enhance skills.
Requirements
• Currently enrolled in a university in the U.S. pursuing a bachelor's degree or higher, with an expected graduation date of May 2027 or later.
• A quiet home workspace with an ergonomic chair and desk.
• A hard-wired internet connection with a minimum download speed of 10 Mbps and upload speed of 3 Mbps.
• Availability for nine weeks of part-time paid training totaling 24 hours a week.
• Ability to work 20 hours weekly post-training, with flexibility based on business needs.
• Minimum typing speed of 40 WPM while conversing with customers.
• Successful completion of a pre-employment assessment, background check, and initial training.
• A minimum GPA of 2.7.
Nice-to-haves
• Majoring in Business, Communications, Computer Science, Engineering, or any tech-related field.
• Passion for customer service and ownership of the customer experience.
• Ability to navigate difficult conversations and display resilience.
• Effective time management skills, including multitasking and prioritization.
• Eagerness to learn and take on new challenges in technical troubleshooting.
Benefits
• Comprehensive medical and dental coverage.
• Retirement benefits including a 401k plan.
• Employee stock purchase plan with discounted stock options.
• Reimbursement for certain educational expenses, including tuition.
• Access to a range of discounted products and free services.
Apply Now
Apply Now