Airbnb & Vacation Rental Assistant - SPANISH & ENGLISH fluency REQUIRED - EVENING VA 4-9PM CST - Contract to Hire

Looking for an intermediate to experienced customer service representative to help with the following tasks for a portfolio of 45 vacation rental/ airbnb homes in the U.S. (Texas region):

-MUST SPEAK FLUENT ENGLISH (these are the required qualifications and a MODERATE proficiency in SPANISH is a plus)

-Looking for an evening time VA (4-9PM Central standard time) - morning shift is not available

-Respond to customer inquires and issues within a 5-10 minute timeline

-Update listings with updated photo captions, listing descriptions, updated minimum stay settings on a daily basis

-Maintain occupancy levels at target throughout the month

-Log customer issues in spreadsheet and track customer resolution timelines

-Log damage claims in Airbnb/VRBO and submit evidence and organize into folders and track resolution payouts

-Log & track maintenance and repair items and update guests on timeline

-Schedule routine maintenance items for properties

-Track Airbnb resolutions and damage claims

-Collect and input customer data into Hostfully platform

-Create customer codes for lock and home access on a daily basis

-Audit messaging and ensure timely messages are sent to guests for check in, check out, lock issues

-Log daily cleaning charges into spreadsheet & reconcile weekly

-Coordinate cleanings with cleaning team as needed through communication platforms

Softwares used on Daily basis would include:

-Hostfully- customer relationship management system and messaging platform

-Airbnb/VRBO/Expedia

- Monday.com

-Pricelabs - pricing platform for listings

- Google Voice/OpenPhone

-Lock Sytems: Schlage Encode, Ultraloq U-Tec

-Security Systems: Simplisafe, Ring, Blink

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