Airbnb Cohost

Job Post: Airbnb On-Call Support & Assistant Title: On-Call Airbnb Support – Guest Communication, Check-ins, and Property Coordination Description: We are looking for a reliable and detail-oriented individual to support our short-term rental operations. This is an on-call position where you will manage guest communication, check-ins, and coordinate with cleaners and maintenance teams. You'll also assist the property owner with operational tasks as needed. Responsibilities: • Respond promptly to guest messages through Airbnb and connected platforms. • Manage automated software for check-ins and guest communications. • Coordinate schedules with cleaners and maintenance staff to ensure smooth turnovers. • Act as an assistant to the property owner with various admin/operational needs. • Handle issues or damage claims that arise during guest stays in a professional, solution-oriented manner. Requirements: • Experience with Airbnb or short-term rental guest management. • Strong written and spoken English communication skills. • Familiarity with Airbnb software tools (e.g., Hostaway, Guesty, Smartbnb, Hospitable, etc.) a plus. • Organized, dependable, and able to stay calm under pressure. • Available to respond on-call within reasonable response times. Compensation: This is a flat-rate position (no commission). Please include your flat monthly rate in your proposal. Ideal Candidate: Someone with hospitality or property management experience who is fluent in English, tech-savvy, proactive, and enjoys providing excellent guest service. Bonus if you know how to use Guesty, Suiteops, and Conduit. Contract duration of more than 6 months. with 40 hours per week. Mandatory skills: Customer Service, Customer Support, Online Chat Support, Customer Satisfaction, Communication Etiquette, Administrative Support Apply tot his job Apply tot his job