Air Expedite Team Lead - Auto Desk

Utilizes FedEx QDM methodologies to ensure departmental goals and objectives are met by supporting management with advanced problem solving, workload distribution, reporting and agent feedback. Essential Functions • Analyzes, develops, and implement solutions for service-related issues for internal and external customers. • Coordinates projects and training initiatives for the workgroup and organization. • Leverages technical expertise in providing guidance to Air Expedite Team Members. • Performs other duties as assigned. Minimum Education High School/GED diploma required. Related experience may offset degree requirements and related education/degree may offset experience requirements. Minimum Experience: Five years of FedEx Express Air Expedite experience required. Knowledge, Skills, and Abilities: Strong Office 365 skills. Strong written and verbal communication skills. Demonstrated problem solving, teamwork and human relations skills. Preferred Qualifications: Strong critical thinking, multitasking, and problem-solving skills. Proficient in Microsoft 365 with experience in logistics, coordination, or planning; customs/brokerage a plus. Excellent communication, organization, and customer service focus. One Team Lead for each shift: Mon–Fri 7:00 am–3:30 pm CST, Tue–Sat 3:00 pm–11:30 pm CST, and Tue–Sat 11:00 pm–7:30 am CST; includes occasional overtime/weekends. Pay Transparency: Pay: Pay Grade (SH27). Position not eligible for sponsorship. Additional Details: The desired location for this position would be Memphis, TN. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected]. Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual) • Right to Work Notice (English) / (Spanish) Apply tot his job