AI Business Process Optimization Specialist

Erwin Forrest Builders is a premier residential renovation and construction firm in the Lehigh Valley. They are seeking an AI Business Process Optimization Specialist to identify efficiency opportunities and implement tools that enhance operations across teams. Responsibilities Analyze workflows and identify opportunities to streamline processes and reduce repetitive tasks Build and implement automations using tools like Claude, ChatGPT, Copilot, Zapier, Notion, Airtable, and more Partner with department leads to ensure solutions are practical, adopted, and delivering results Track and measure the impact of new tools and processes, ensuring continuous improvement Audit Buildertrend usage and create prioritized improvement plans Document processes, create dashboards or reports, and communicate findings across teams Present a 6-month technology roadmap and recommendations to leadership Support general administrative and operational needs as projects evolve Skills Strong curiosity and initiative, with a creative approach to solving problems Comfort navigating a fast-paced, evolving work environment Tech-savvy mindset, with experience or familiarity with AI, automation, and workflow tools Strong communication and collaboration skills to work across multiple teams Ability to learn construction processes and terminology quickly Previous experience in process improvement, software systems, or automation is a plus Benefits Matching 401(k) Paid holidays and vacation Annual Christmas bonus Team environment with a focus on quality, respect, and customer satisfaction Company Overview Lehigh County Authority is a government organization that offers water supply, wastewater utilities, hauler, sewer, and customer services. It was founded in 1966, and is headquartered in Allentown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is