After Hours Call Center Behavioral Health Advocate
About the position
Responsibilities
• Field inbound calls from members and providers for assessment and triage.
• Focus on initial inpatient admission for psychiatric and chemical dependency patients.
• Make patient assessments and determine appropriate levels of care.
• Participate in member crisis calls.
• Determine if additional clinical treatment sessions are needed.
• Manage inpatient mental health cases throughout the entire treatment plan.
• Administer benefits and coordinate transitions between various areas of care.
• Identify ways to add value to treatment plans and consult with facility staff.
Requirements
• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health.
• Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN.
• 2+ years of post-master's or RN experience in a related mental health environment.
• Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams).
• Proven ability to talk and type at the same time while navigating between multiple screens and programs.
• Proven ability to work in a fast-paced environment and adapt to change.
• Dedicated, distraction-free workspace and access to install secure high speed internet via cable/DSL/fiber at home.
• Ability to work evenings, overnights, weekends, and holidays per assigned schedule.
Nice-to-haves
• Inpatient experience
• Crisis intervention experience
• Behavioral health utilization management experience
• Call center experience
• Dual diagnosis experience with mental health and substance abuse
• Experience determining levels of care for behavioral health services
• Experience using Interqual, ASAM, and/or Locus criteria
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients.
Benefits
• Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Continuing Education and License Renewal Fee Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• Employee Discounts
• Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)
Apply Now
Apply Now
Responsibilities
• Field inbound calls from members and providers for assessment and triage.
• Focus on initial inpatient admission for psychiatric and chemical dependency patients.
• Make patient assessments and determine appropriate levels of care.
• Participate in member crisis calls.
• Determine if additional clinical treatment sessions are needed.
• Manage inpatient mental health cases throughout the entire treatment plan.
• Administer benefits and coordinate transitions between various areas of care.
• Identify ways to add value to treatment plans and consult with facility staff.
Requirements
• Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health.
• Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN.
• 2+ years of post-master's or RN experience in a related mental health environment.
• Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams).
• Proven ability to talk and type at the same time while navigating between multiple screens and programs.
• Proven ability to work in a fast-paced environment and adapt to change.
• Dedicated, distraction-free workspace and access to install secure high speed internet via cable/DSL/fiber at home.
• Ability to work evenings, overnights, weekends, and holidays per assigned schedule.
Nice-to-haves
• Inpatient experience
• Crisis intervention experience
• Behavioral health utilization management experience
• Call center experience
• Dual diagnosis experience with mental health and substance abuse
• Experience determining levels of care for behavioral health services
• Experience using Interqual, ASAM, and/or Locus criteria
• Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients.
Benefits
• Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage
• 401(k) Savings Plan and Employee Stock Purchase Plan
• Education Reimbursement
• Continuing Education and License Renewal Fee Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• Employee Discounts
• Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.)
Apply Now
Apply Now