Administrative/Customer Support Specialist (Hybrid)

Intact Insurance Specialty Solutions is a specialized insurance agency seeking an experienced Customer Service Representative to work with schools, colleges, and parents. The role involves serving as the primary contact for underwriting and claim processing, handling correspondence, and preparing insurance policy documents. Responsibilities Serves as a primary contact for underwriting and claim processing for our customer schools Handles written correspondence, e-mail and phone calls from schools, parents and account representatives Reviews and calculates insured student data from schools/colleges Prepares and issues insurance policy documents Researches plan information and follow up with clients in an accurate and timely manner Prepares, documents, and files copies of client information Skills High school diploma or equivalent required Previous office and customer service experience required Must be proficient in MS Word, Excel, calculating and typing Strong organizational skills and attention to detail Excellent customer service and communication skills Proper grammar both written and verbal Positive attitude with strong and consistent work ethic Efficient and accurate typing, data entry and calculation (10 key) skills necessary College graduate preferred Insurance license is not required Benefits Competitive salary and benefit package Bonus potential Company Overview Intact Insurance Specialty Solutions offer a range of specialty insurance products sold through independent agencies and wholesalers. It was founded in 2001, and is headquartered in Plymouth, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is