Administrative Virtual Assistant, CSR

Job Description:
• Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support.
• Contact warm leads to follow up on service requests and appointment availability.
• Schedule and reschedule service appointments, coordinating closely with the service team.
• Update schedules as changes occur and proactively communicate adjustments to customers and technicians.
• Act as a liaison between customers, service crews, and vendors to ensure smooth coordination.
• Review invoices and estimates for accuracy and organization.
• Maintain orderly digital files and administrative records.
• Assist with weekly reporting and tracking of key operational numbers.
• Support general office administration tasks to keep operations running efficiently.

Requirements:
• Previous experience in customer service, administrative support, or virtual assistant roles.
• Strong verbal and written English communication skills.
• Comfort handling phone-based customer interactions, including warm leads and inbound calls.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage changing priorities.
• Confidence using scheduling systems, CRMs, and office productivity tools.
• Experience in service-based or operations-focused environments.
• Familiarity with appointment scheduling and customer coordination.
• Strong problem-solving skills and a calm, patient approach to customer interactions.
• Ability to work independently while collaborating with a remote team.

Benefits:
• Full-time position
• 100% remote
• Stable, long-term opportunity
• Hands-on role with visibility into operations and customer experience

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