Administrative Underwriter Assistant- Community Associations

Distinguished Programs is a leading national insurance Program Manager specializing in various insurance programs. The Administrative Underwriter Assistant will support a team of Underwriters in the Community Associations department by handling customer inquiries, processing endorsements, and performing various administrative tasks to enhance the team's efficiency. Responsibilities Provide administrative assistance to others by communicating with internal and external customers on routine matters Process endorsements, cancellations, declinations and assist with responses to brokers based on information provided by Underwriters Resolve and triage incoming phone calls from brokers, banks and finance companies, and answer routine questions and inquiries that you have been trained to respond to Coordinate and track ongoing service requests from brokers including endorsements, requests for policy information, certificates of insurance and other data Bind insurance policies in appropriate systems and issue binders/invoices to brokers Serve as back-up support to other team members on an as needed basis Performs data entry Maintain diligent record keeping of the disposition of inbound inquiries Other duties as assigned Skills Bachelor's degree or equivalent combination of education and experience Professional customer service experience in an office or call center environment Aptitude for computer based work; ability to achieve technical skills with Distinguished's software applications as well as Office 365 Detail oriented, and strong organizational skills including time-management and the ability to prioritize amongst various duties/requests Strong verbal and written communication skills including phone skills Good judgement, common sense, and decision making abilities Ability to anticipate and creatively solve problems Ability to develop working relationships with both internal and external customers High level of interpersonal skills to deal effectively with retail insurance brokers and co-workers Ability to work under pressure, meet deadlines, and comfortably adapt to change NY Property and Casualty insurance license (12 months preparation time permitted) Benefits Summer Fridays (Leave at 2:00PM all Fridays from Memorial Day to Labor Day) Great healthcare coverage including Medical, Vision, and Dental 401k with 4% company match. Immediately 100% vested Life, disability and supplemental insurance Growth and development opportunities Wellness Benefits including an Employee Assistance Program, Telemedicine, and Peloton App Digital Membership for 1 year (or if you have Peloton equipment, receive a 4-month waiver Work/Life Balance with generous time off policy including PTO and paid holidays, Summer Hours, Dependent Daycare flexible spending account, paid parental (primary or secondary caregiver) leave, a commuter account, and a sabbatical every 7 years Company Overview Distinguished Programs is an insurance company providing property insurance and liability products. It was founded in 1995, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is