[Remote] Business Development Lead in Michigan

Note: The job is a remote job and is open to candidates in USA. Protocall Services, Inc. is focused on improving access to behavioral health support within higher education communities. The Business Development Lead is responsible for developing strategic partnerships with colleges and universities, executing consultative sales activities, and driving growth within the education market.ResponsibilitiesDevelop and cultivate relationships with colleges, universities, and higher education stakeholders in support of Protocall’s Education Vertical initiativesConduct consultative discovery conversations to identify institutional needs, operational challenges, and partnership opportunities related to behavioral health and student wellbeingExecute Protocall’s sales process, including prospecting, qualifying, presenting, proposing, negotiating, and supporting the closing of partnership opportunitiesSupport the development and execution of strategic sales initiatives and growth plans for Protocall’s Education Solutions offeringsCollaborate with the Vice President of Education Solutions to support quarterly and annual sales goalsMaintain and manage a pipeline of prospective partnership opportunities using Protocall’s CRM platform, Sugar CRMDocument sales activities, communications, forecasting updates, and partnership progress accurately and consistently within CRM systemsAssist in maintaining sales dashboards, revenue forecasts, and tracking implementation timelinesParticipate in the preparation and coordination of responses to Requests for Proposal (RFPs), Requests for Information (RFIs), and Requests for Quotation (RFQs)Assist in determining contract pricing and partnership proposals in collaboration with leadershipConduct presentations, product demonstrations, and solution discussions for prospective higher education partnersRepresent Protocall at conferences, industry events, campus meetings, and professional association gatheringsCollaborate with the larger Education Vertical team and Account Relations to identify prospective partnership opportunities and support lead generation initiativesMaintain awareness of trends, challenges, and emerging priorities within higher education behavioral health and student wellbeingPartner closely with Account Relations, Operations, Marketing, Product, and Leadership teams to ensure effective communication and coordination throughout the partnership lifecycleSupport smooth transitions from partnership development through onboarding and implementation processesProvide customer and market feedback to internal stakeholders to support continuous improvement of Protocall’s offerings and customer experienceParticipate in interdepartmental meetings and collaborative initiatives as appropriateDemonstrate understanding of Protocall’s operational structure, policies, procedures, and service offeringsMaintain professionalism, confidentiality, and sound judgment in all interactions and responsibilitiesThis position may access Protected Health Information (PHI) and internal operational systems as necessary in the performance of assigned dutiesPerform additional duties as assigned by the Vice President of Education SolutionsSkillsBachelor's degree required; advanced degree preferredMinimum of 2–3 years of experience in consultative sales, partnership development, account management, customer success, or relationship managementDemonstrated ability to build and maintain professional relationships with multiple stakeholdersStrong written, verbal, presentation (both in person and virtual), and interpersonal communication skillsExperience using CRM platforms to manage sales processes, pipeline activity, and forecastingAbility to analyze business opportunities and navigate complex organizational environments effectivelyStrong organizational skills with the ability to manage multiple priorities, deadlines, and projects simultaneouslyAbility to work independently while collaborating effectively across teamsCommitment to mission-driven customer service and high-quality partnership experiencesRegular travel of up to 25% is expected for conferences, partnership visits, campus visits, and related business activitiesExperience in higher education, behavioral health, healthcare, SaaS, EdTech, or related industries preferredCompany OverviewProtoCall Services, Inc. It was founded in 1992, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://protocallservices.com.