Administrative Assistant Support
We are looking for an experienced Administrative Assistant to join our Customer Support team and work closely with patients, healthcare providers, and internal teams.
In this role, you will support existing patients and manage cases related to appointments, prescriptions, and provider communication. You will coordinate multiple parties, ensure data accuracy, and drive each case to resolution.
This is a hands-on, communication-heavy role for someone who is comfortable working in a high-volume environment, enjoys solving complex situations, and can maintain a high level of empathy and clarity when working with patients.
Requirements
2+ years of recent, hands-on experience in online customer support (latest role or current position)
Proven experience handling inbound and outbound calls in English
Ability to work in a high-volume environment
Experience handling complex or sensitive cases
Background in healthcare (education or hands-on experience working with medical institutions)
Experience working with CRM systems with strong attention to detail and data accuracy
Fluency in English and Russian (spoken and written)
Ability to work primarily within US Eastern Time hours (EST)
Availability for a 5-day workweek (schedule may vary depending on operational needs)
Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace)
Ability to work under a B2B contract from Europe (excluding Russia, Belarus, and Ukraine)
Strong communication skills with empathy and clarity
Ability to stay calm and professional in challenging situations
High level of responsibility and ownership
Strong organizational and prioritization skills
Ability to adapt to evolving processes and workflows
Preferred:
Experience in healthcare, telehealth, or medical administration
Experience working with patients, healthcare providers, or pharmacies
Familiarity with prescription workflows
Responsibilities
Handle incoming and outgoing patient communications (primarily phone-based)
Resolve appointment, prescription, and support-related requests
Coordinate with healthcare providers, pharmacies, and internal teams
Manage cases end-to-end and keep patients informed
Maintain accurate documentation in CRM/EMR systems
Complete daily operational tasks within defined timelines
Why Join MEDvidi:
A chance to contribute to a high-impact, product-driven company in the medical tech space
Fully remote collaboration (Europe-based) under a B2B model
Health insurance compensation after the probation period
Sports & wellness compensation
19 paid vacation days annually
3 additional wellness days each year
Paid sick leave for the first 5 working days
Ready to make an impact? Send us your profile - let’s build something meaningful together.
Apply To This Job
In this role, you will support existing patients and manage cases related to appointments, prescriptions, and provider communication. You will coordinate multiple parties, ensure data accuracy, and drive each case to resolution.
This is a hands-on, communication-heavy role for someone who is comfortable working in a high-volume environment, enjoys solving complex situations, and can maintain a high level of empathy and clarity when working with patients.
Requirements
2+ years of recent, hands-on experience in online customer support (latest role or current position)
Proven experience handling inbound and outbound calls in English
Ability to work in a high-volume environment
Experience handling complex or sensitive cases
Background in healthcare (education or hands-on experience working with medical institutions)
Experience working with CRM systems with strong attention to detail and data accuracy
Fluency in English and Russian (spoken and written)
Ability to work primarily within US Eastern Time hours (EST)
Availability for a 5-day workweek (schedule may vary depending on operational needs)
Reliable high-speed internet and proper home office setup (equipment for calls, quiet workspace)
Ability to work under a B2B contract from Europe (excluding Russia, Belarus, and Ukraine)
Strong communication skills with empathy and clarity
Ability to stay calm and professional in challenging situations
High level of responsibility and ownership
Strong organizational and prioritization skills
Ability to adapt to evolving processes and workflows
Preferred:
Experience in healthcare, telehealth, or medical administration
Experience working with patients, healthcare providers, or pharmacies
Familiarity with prescription workflows
Responsibilities
Handle incoming and outgoing patient communications (primarily phone-based)
Resolve appointment, prescription, and support-related requests
Coordinate with healthcare providers, pharmacies, and internal teams
Manage cases end-to-end and keep patients informed
Maintain accurate documentation in CRM/EMR systems
Complete daily operational tasks within defined timelines
Why Join MEDvidi:
A chance to contribute to a high-impact, product-driven company in the medical tech space
Fully remote collaboration (Europe-based) under a B2B model
Health insurance compensation after the probation period
Sports & wellness compensation
19 paid vacation days annually
3 additional wellness days each year
Paid sick leave for the first 5 working days
Ready to make an impact? Send us your profile - let’s build something meaningful together.
Apply To This Job