Administrative Assistant

JOB SUMMARY The Administrative Assistant, under the direction of the Team Lead, Administration, assists Case Managers with their day-to-day activities, as well assists throughout other areas of the program such as data requests, as needed. DUTIES AND RESPONSIBILITIES • Assisting with the Financial Assistance process, including tasks such as uploading receipts, logging cheque information, and completing cheque requisitions. • Dealing with scheduling inquiries and appointment reminders. • Participating in data integrity/file cleanup projects. • Generating welcome letters and kit requests for new patients, if applicable. • Cross functional collaboration with internal departments. • When analyzing post visit reports, confirming if there’s a next appointment booked. • Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing and filing. • Helping with meeting minutes and agendas. • Participating in processes relating to regulatory reporting requirements including reporting of adverse events and product complaints to pharmacovigilance team. • Adhering to Bayshore policies and procedures. • Maintaining confidentiality of client and corporate information and discussing same only with appropriate Bayshore personnel. • Completing other administrative tasks to support the team, as required. • Track specific data and information for pharmaceutical companies as required in CRM. • Assist with conducting Vendor Qualification audits, if applicable. • Act as the key stakeholders for contract agreement between Bayshore Specialty Rx and third-party clinics or pharmacies, if applicable. • Track and coordinates schedule with third party clinics (or pharmacies), if applicable. |• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System. • Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. • Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel. • Participate in ongoing internal and/or external continuing education activities. • Complete any other tasks as requested. QUALIFICATIONS • College diploma in administration, or equivalent experience. • Basic understanding of patient support programs and drug reimbursement is an asset. • Call centre or customer service experience is an asset. • Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconference scheduling, and web-based meetings. • Proven ability to work independently or in a team environment. • Strong sense of organization and attention to detail. • Self-regulation of time management and the ability to multi-task and adhere to deadlines. • Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment. • Established high speed internet access from home office.