Accounts Receivable Specialist (Remote)
About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.
Responsibilities:
Maintain accurate customer and billing records
Investigate and respond to customer inquiries about their accounts
Assist Sales Team with inquiries about their accounts
Research and resolve payment discrepancies
Research Withholding Tax, State Tax, FX Exchange
Apply ACH, Wire, and Lockbox Payments Daily
Process credit card payments and maintains credit card records on file up to date
Investigate unapproved credit card payments
Assist with month-end closing activities
Report with Month-ending Open Invoices to Sales Team
Research any and all over/duplicate/short payments and initiate refund process if necessary
Upload Tax Certificates
Handle all Consultant Deal referral fee requests
Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
Handle all Requests via Payment Portals
Support Revenue Support team on Vendor Portals
Support Order Management with invoicing
Manage Collection Process
Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
Investigate Customers Bounced Emails
Requirements:
Bachelor's Degree in Accounting is preferred or field experience
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications in English (and regional language, if applicable, is preferred)
Excellent time management and organization skills
The base pay for this position ranges from $38,000 - $42,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.
We will accept applications until 2/13/25.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Apply Now
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.
Responsibilities:
Maintain accurate customer and billing records
Investigate and respond to customer inquiries about their accounts
Assist Sales Team with inquiries about their accounts
Research and resolve payment discrepancies
Research Withholding Tax, State Tax, FX Exchange
Apply ACH, Wire, and Lockbox Payments Daily
Process credit card payments and maintains credit card records on file up to date
Investigate unapproved credit card payments
Assist with month-end closing activities
Report with Month-ending Open Invoices to Sales Team
Research any and all over/duplicate/short payments and initiate refund process if necessary
Upload Tax Certificates
Handle all Consultant Deal referral fee requests
Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
Handle all Requests via Payment Portals
Support Revenue Support team on Vendor Portals
Support Order Management with invoicing
Manage Collection Process
Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
Investigate Customers Bounced Emails
Requirements:
Bachelor's Degree in Accounting is preferred or field experience
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communications in English (and regional language, if applicable, is preferred)
Excellent time management and organization skills
The base pay for this position ranges from $38,000 - $42,000 which will vary depending on how well an applicant's skills and experience align with the job description listed above.
We will accept applications until 2/13/25.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Apply Now