Accounts Receivable Specialist-REMOTE
Job Summary: Responsible for executing accounts receivable duties within an assigned group of Sales Partners, including the collection of past due invoices and addressing challenges hindering payment from customers.
Essential Functions:
Ā Provide customer and sales partner service, resolving payment collection challenges.
Ā Respond to inquiries from customers and sales partners and communicate regarding unpaid accounts.
Ā Maintain detailed account notes in A/R Automation related to invoice collection.
Ā Report on past-due accounts/invoices to management upon request.
Ā Review account notes for unpaid invoices following established collection procedures.
Ā Manage a special exception listing for sales partner/customer matters outside standard collection procedures.
Ā Prepare statements and special letters upon customer/sales partner request.
Ā Generate collection letters and make calls to address overdue balances.
Ā Determine adjustments or write-offs within authority through A/R maintenance.
Ā Prepare credit memos for proposed adjustments and perform related data entry.
Ā Complete requests for credits and rebills, maintaining detailed account notes.
Ā Accept credit card payments via phone and issue receipts.
Ā Research payment disputes to ensure proper application per guidelines.
Ā Coordinate with Finance to verify customer tax-exempt information.
Ā Issue revised invoices and credit notes, acknowledge payments.
Ā Research unidentified checks, handle overpayments, and process refund check requests.
Ā Outline detailed actions taken and provide a plan for collecting outstanding balances.
Ā Collaborate with Credit & Collections Manager and Assistant Manager to adjust/write off balances.
Ā Discuss with Credit & Collections Manager & Assistant Manager regarding accounts needing collection.
Ā Adjust sales partner commissions based on factors affecting order value reduction.
Ā Perform other related duties as assigned.
Education and Experience:
Ā Specialized knowledge of credit and collection procedures.
Ā One to two years of customer relations and/or collection experience, preferably with accounting experience.
Ā Experience with SAP preferred
Competencies/Skills:
Ā Proficiency in basic Microsoft Office tools.
Ā Strong oral and written communication skills.
Ā Advanced mathematical abilities.
Ā Effective customer relations skills.
Physical, Mental and Environmental Requirements:
Ā Prolonged periods of deskwork and computer use.
Ā Ability to concentrate for extended periods and manage multiple tasks effectively.
Ā Work primarily indoors in a typical office environment, utilizing standard office equipment.
Ā Interaction with team members and customers in person, via phone, or email.
Certification Requirement: Industry certification at the CAS (Certified Advertising Specialist) level.
Supervisor Responsibilities: None
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Essential Functions:
Ā Provide customer and sales partner service, resolving payment collection challenges.
Ā Respond to inquiries from customers and sales partners and communicate regarding unpaid accounts.
Ā Maintain detailed account notes in A/R Automation related to invoice collection.
Ā Report on past-due accounts/invoices to management upon request.
Ā Review account notes for unpaid invoices following established collection procedures.
Ā Manage a special exception listing for sales partner/customer matters outside standard collection procedures.
Ā Prepare statements and special letters upon customer/sales partner request.
Ā Generate collection letters and make calls to address overdue balances.
Ā Determine adjustments or write-offs within authority through A/R maintenance.
Ā Prepare credit memos for proposed adjustments and perform related data entry.
Ā Complete requests for credits and rebills, maintaining detailed account notes.
Ā Accept credit card payments via phone and issue receipts.
Ā Research payment disputes to ensure proper application per guidelines.
Ā Coordinate with Finance to verify customer tax-exempt information.
Ā Issue revised invoices and credit notes, acknowledge payments.
Ā Research unidentified checks, handle overpayments, and process refund check requests.
Ā Outline detailed actions taken and provide a plan for collecting outstanding balances.
Ā Collaborate with Credit & Collections Manager and Assistant Manager to adjust/write off balances.
Ā Discuss with Credit & Collections Manager & Assistant Manager regarding accounts needing collection.
Ā Adjust sales partner commissions based on factors affecting order value reduction.
Ā Perform other related duties as assigned.
Education and Experience:
Ā Specialized knowledge of credit and collection procedures.
Ā One to two years of customer relations and/or collection experience, preferably with accounting experience.
Ā Experience with SAP preferred
Competencies/Skills:
Ā Proficiency in basic Microsoft Office tools.
Ā Strong oral and written communication skills.
Ā Advanced mathematical abilities.
Ā Effective customer relations skills.
Physical, Mental and Environmental Requirements:
Ā Prolonged periods of deskwork and computer use.
Ā Ability to concentrate for extended periods and manage multiple tasks effectively.
Ā Work primarily indoors in a typical office environment, utilizing standard office equipment.
Ā Interaction with team members and customers in person, via phone, or email.
Certification Requirement: Industry certification at the CAS (Certified Advertising Specialist) level.
Supervisor Responsibilities: None
Apply Now