Accounts Receivable- B2B Collections- In Office/Hybrid

Menzies Aviation is a critical partner in the global aviation industry, delivering time-critical logistics services. The Accounts Receivable Specialist plays a key role in managing customer accounts, reducing delinquency, and ensuring compliance with payment terms through effective communication and relationship management. Responsibilities Proactively contact assigned customers for delinquent receivables and document communication to maintain account history in system of record Develop successful relationships with customer contacts and sales Applies knowledge and understanding of individual customer accounts to efficiently and effectively handle account balance inquiries, resolve account problems, billing disputes, and other issues as needed to provide quality customer service Negotiate payment from delinquent customers to maintain receivables within target by ensuring overall compliance with credit terms Continuous monitoring of delinquent accounts on a daily/weekly basis to ensure compliance to payment terms and not allow any further exposure to Menzies booked balances Strong attention to detail and accuracy Must be well organized and have strong planning and prioritization skills Scheduling and monitoring of ongoing tasks by being accountable for managing individual workload and informing manager with workload issues to ensure work is completed on time, accurately and according to department standards and/or commitments to Business Units Strong problem analysis and problem-solving skills Results oriented and able to use good judgment Excellent interpersonal skills, effective in a team environment and customer focused Create reports related to A/R status and/or detail Upload customer has received all invoices including into customer invoice portal, if applicable Understand overall business goals and how Accounts Receivable supports these goals Perform other duties as assigned Skills Must be 18 years of age or older Ability to work well in a team-oriented environment Must be proficient in Microsoft Excel and Word Excellent communication, problem solving and analytical skills Basic understanding of fundamental accounting skills Pass pre-employment drug screen and all pre-employment testing Ability to proficiently read, write and speak English Ability to read and interpret management level documents Strong attention to detail and accuracy Must be well organized and have strong planning and prioritization skills Strong problem analysis and problem-solving skills Results oriented and able to use good judgment Excellent interpersonal skills, effective in a team environment and customer focused Ability to learn quickly Ability to understand and carry out oral and written instructions and request clarification when needed Strong interpersonal skills Ability to build relationships Must be available and flexible to work variable shifts including weekends and holidays Benefits Advancement Opportunities to Supervisor and Manager Opportunities for Leadership Training Programs Health, Dental, Vision, 401K Life and Short-Term Disability Insurance Paid Vacation Company Overview Composed of a solid leadership team, with a clear direction and always honoring our values, we have established an operational and commercial growth strategy in Latin America, to continue fulfilling our mission: We help people keep moving, delivering with precision, twenty-four hours a day, every minute of every day. It was founded in undefined, and is headquartered in Cancun, MX, with a workforce of 1001-5000 employees. Its website is