Account Manager
POSITION SUMMARY We are seeking an experienced Account Manager – Existing Business to strategically manage and grow our installed base of clients and partners in Spain. The ideal candidate will ensure predictable growth, structured account expansion, and sustainable renewals, working closely with the Customer Success Management (CSM) team. As the commercial owner of the account, this role requires a strong strategic mindset, exceptional relationship-building skills, and discipline in executing the full commercial cycle. KEY RESPONSIBILITIES Define and execute the commercial strategy for assigned accounts. Drive growth within the installed base (upsell, cross-sell, upgrades). Lead contract renewals and protect recurring revenue. Build strong relationships with decision-makers and influencers. Manage the full opportunity lifecycle: identification → proposal → negotiation → closure. Collaborate with CSMs, Sales Engineering, Marketing, and other teams for account alignment. Maintain pipeline, forecasts, and CRM records with discipline and transparency. Represent Broadvoice at client meetings, events, and industry initiatives. QUALIFICATIONS 5+ years of experience in Account Management or Sales , preferably in SaaS, telecommunications, or contact center environments. Proven track record in managing strategic accounts and driving expansion, upsell, cross-sell, and renewals . Strong negotiation and executive communication skills. Ability to develop and execute strategic account plans . Hands-on experience with CRM platforms (Salesforce, HubSpot, or similar) and strict pipeline management discipline. Fluency in Spanish and English . Availability for occasional travel to client meetings, industry events, and trade shows. Strong business acumen, market vision, and ability to collaborate across teams. WHY BROADVOICE Grow Your Career Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship. Enjoy Flexibility We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life. Community & Culture Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference. Make an Impact With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future. Are you ready to join a passionate and talented team to build the future of Broadvoice? If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.