Account Manager

Who We Are West solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable – turning Information to Insight. As part of West’s commitment to investing in category-leading platforms that address evolving enterprise needs, we are pleased to introduce WestCX to our portfolio. WestCX will serve as the technology and innovation engine behind two distinct go-to-market brands: Mosaicx and TeleVox. WestCX strengthens our position in delivering AI-driven, omnichannel solutions that automate interactions and optimize engagements, improving efficiency and customer satisfaction. Together, the brands will collaborate to bring advanced technology and communication solutions to organizations seeking personalized engagement and experiences. Visit www.west.com to learn more. About the Role:We are seeking an Account (Relationship) Manager to join our dynamic team. This role is primarily focused on managing existing accounts and fostering relationships with our high-value clients. The ideal candidate will have a strong background in account management, with a proven ability to identify opportunities for cross-selling our suite of patient engagement products. Key ResponsibilitiesManage a portfolio of existing high-value client accounts, ensuring high levels of customer satisfaction and retentionDevelop and maintain strong relationships with key stakeholders within client organizationsNegotiate contract extensions and expansionCollaborate with internal teams, including marketing and product development, to align client needs with our offeringsConduct regular account reviews to assess client needs, performance, and satisfactionPrepare and present reports on account status, sales performance, and growth opportunities to senior managementTravel as needed Role FocusBuild and execute a strategic account plan that will:Identify customer's key business drivers & needsIdentify opportunities for cross-selling additional products and services to enhance client engagement and satisfactionIdentify customer attrition risk drivers and recommendations for risk mitigation Identify opportunities for adoption and growth within existing accountsStay informed about industry trends and competitor offerings to effectively position our solutions in the market Required Qualifications: Education & ExperienceBachelor's degree in Business, Marketing, Healthcare, or related field (equivalent professional experience may be considered in lieu of formal education)5+ years of experience in account management or sales5+ years of experience being measured on revenue retention and growth with successful track recordCore Skills & AbilitiesExcellent communication, negotiation, and interpersonal skillsProven ability to build and maintain relationships with clients at all levelsSelf-motivated with a results-driven approach and focus on customer successProven experience managing contract renewals, including negotiating terms, ensuring timely execution, and maintaining high client retention ratesEstablished success in identifying opportunities for cross-selling and upsellingBuilding and executing a sales/account management territory plan Ideal Candidate Profile: Industry ExperienceExperience in healthcare technology sector (preferred)Healthcare IT sales experience (EHR, EMR, telemedicine, etc.)Knowledge of healthcare industry standardsBackground in contact center technology solutions (IVR, omnichannel communication, workforce management, etc.)Previous experience with SaaS solutions or cloud-based offerings Technical & Strategic ExpertiseStrong understanding of IT solutions (cloud, software, and infrastructure) and their application in healthcare and contact centersFamiliarity with industry research & BI tools (Definitive Analytics, LinkedIn Navigator, KLAS, etc.)Strong understanding of patient engagement solutions and healthcare industry dynamicsDemonstrated ability to build relationships with senior executives (C-suite/VP level) If you're ready to take on this exciting challenge and grow with a dynamic company at the forefront of customer experience technology, apply today to become part of the Mosaicx success story! In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. Medical, dental, vision insuranceHealth savings and flexible spending accountsMental health and wellness program (EAP)Paid time off including vacation, holiday and sick time401(k) retirement plan with company match up to 6% after one yearTuition reimbursement & in house learning platformService awards. . . and much more Apply today and be a part of Innovative Technology! We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals. It is our practice that no employee or job applicant be treated unfairly on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any factor unrelated to sound business practice.

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