Account Manager

Iress is a leading technology company in the financial services sector, and they are seeking a client-focused Account Manager to enhance client relationships and drive account growth. The role involves managing client interactions, developing account management plans, and ensuring clients fully utilize Iress’ solutions. Responsibilities Building strong, trusted relationships with clients and understanding their strategy, priorities and challenges Developing and executing structured account management plans to drive engagement and growth Managing commercial discussions and revenue opportunities, including forecasting and pipeline management Driving client retention and identifying opportunities to expand product usage and introduce additional solutions Acting as the primary point of contact for client projects, feature requests and issue escalation Partnering with internal teams including product support, client delivery and finance to deliver a seamless client experience Supporting the rollout and adoption of new product functionality, upgrades and enhancements Educating clients on new capabilities and ensuring successful adoption of Iress products Maintaining accurate records of client interactions and opportunities within CRM systems Managing revenue related client requests, including billing and licensing updates Skills Experience within the Trading, Market Data, or broader Financial Markets industry, with a strong interest in transitioning into a client facing account management role Strong interpersonal and communication skills, with the ability to build rapport and develop trusted relationships with clients or stakeholders Proactive problem solving abilities, being able to identify solutions and supporting positive outcomes for clients or internal teams A self motivated and organised approach, with strong attention to detail and a willingness to learn Benefits 8 additional paid days per year to extend your weekends Hybrid working Generous cash bonus for every successful referral Starting school leave - 8.5 days of leave to assist your children with the transition to school Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work 3 days’ paid leave per year to participate in charity initiatives Discounted health insurance premiums Gym membership discounts Access to learning and development programs through LinkedIn Learning Company Overview IRESS is a principal supplier of a wide range of share market and wealth management systems within the region. It was founded in 1993, and is headquartered in Melbourne, Victoria, AUS, with a workforce of 1001-5000 employees. Its website is