Account Coordinator

Airship is a company focused on enhancing customer experiences through its AI-powered platform. The Account Coordinator role involves managing client accounts, optimizing campaigns, and collaborating with various internal teams to ensure successful project delivery. Responsibilities Manage existing client accounts, campaigns and client requests Research existing clients' industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition) Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered Present deliverables and analyses to clients confidently and accurately Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance Manage and prepare result-tracking and reporting across relevant metrics for partners' organic and paid marketing campaigns Retain clients and grow existing accounts for possible expansion of relationship Identify potential and strategic growth within existing accounts for Business Development Team to up-sell Skills Versatile and strong communication, presentation, and writing skills Ability to communicate effectively and proactively with clients and internal team Ability to juggle multiple high priority projects and meet tight deadlines Thorough attention to detail and follow-through Excellent organization and project management skills Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc) Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! Familiarity with the Mobile Industry and/or SEO, ASO Interest or experience in both iOS and Android apps and the mobile gaming space Benefits Commission Bonus Other performance incentives Equity Company Overview Airship has everything you need to get mobile-first customer experience right. It was founded in 2009, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Airship has a track record of offering H1B sponsorships, with 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.