[Remote] Bilingual (English/French) Customer Service Claims Specialist

Note: The job is a remote job and is open to candidates in USA. Phoenix A.M.D. International Inc. is a leading home furnishings protection and service specialist in North America, known for its exceptional customer service. They are seeking a Bilingual (English/French) Customer Service Claims Specialist to assist customers with their claims, ensuring timely resolutions and maintaining accurate records in the claims database.ResponsibilitiesCheck in /communicate with customers to help resolve their claim/issuesAddress and close open claims efficiently and in a time sensitive mannerAccurately and efficiently record required data in claims databaseBuild trust with retailers and consumers by resolving issues in a timely mannerSkillsBilingual-French & EnglishComfort/experience with Outlook and ExcelGreat communicator who's proficient in problem solvingWillingness to learnPerformance drivenResourcefulAbility to adapt quickly with great time management skillsOrganized to meet deadlines & work well under pressureEmpathetic & patient with a passion for helping peopleAmazing attention to detailThriving in a fast-paced fun environment and can put yourself in the customers shoesFrench (required)Secondary SchoolCall center: 1 yearCustomer service: 1 yearBenefitsCompany eventsDental careExtended health careLife insurancePaid time offProfit sharingStore discountVision careWork from homeCompany OverviewPhoenix A.M.D. It was founded in 1991, and is headquartered in Bowmanville, Ontario, CAN, with a workforce of 11-50 employees. Its website is https://phoenixamd.com.



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