Ability Analyst

The Hartford is an insurance company committed to making a difference, and they are seeking an Ability Analyst to investigate claims and support insured individuals in their return to work. The role involves working with customers, gathering information, and making decisions in line with corporate standards and ethical requirements. Responsibilities Work with internal and external customers to retrieve and relay information relevant to leave management claims Provide exceptional customer service using professional written and verbal communication skills Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight Maintain a dedication to meeting the expectations and requirements of internal and external customers Help to create a positive team environment that achieves Employee Benefit Claims Diversity and Inclusion initiatives and objectives Skills HS Diploma/GED required 1+ years of claim experience a plus Medical terminology is a plus Strong organizational and prioritization skills Exceptional problem solving Exceptional Critical Thinking Skills Professional verbal and written communication skills Continuous Improvement Mindset Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment Thrives in a structured team environment Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously Associate's or Bachelor's degree preferred Benefits 401K Medical Dental Vision Life and Disability Insurance. 25 days paid time off in your first full year and Paid Holidays Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements). Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster. Company Overview The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is