AAC Enrollment Fully Licensed Producer - Hybrid - PHX, AZ / Sunrise, FL

American Express is a company built on a long history of innovation and commitment to customer service. They are seeking an AAC Enrollment Fully Licensed Producer to deliver world-class customer service, establish good relationships with clients, and manage customer inquiries related to various products.ResponsibilitiesDeliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phoneEstablish a good liaison with our client's customers while providing quotes or enrolling in various productsDocument necessary information, such as claim details, customer’s change of details, and other pertinent informationBuild meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their backEnhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respectFollow underwriting, Compliance and Regulatory requirements and corporate policiesTrack and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirementsNavigate computer systems and applications to service our customers, and enable them to get the most from our online platformManage other production related activities, such as complaints and escalationsHandle inbound calls for multiple products with no prospecting or cold callingComplete mandatory licensure continuing education and other training sessions as appropriateRemain positioned and well informed of changes implemented that affect your workSkillsFlorida applicants must possess a Resident General Lines Producer insurance license (2-20) OR have an active, Resident Personal Lines license (20-44) for 1+ yearsArizona applicants must possess Resident Producer Property and Casualty as well as Accident and Health licensesAbility to become appointed/licensed as a non-resident agent in all applicable statesEnglish language fluency requiredHigh school diploma or GEDSolid computer, grammar, and multi-tasking skillsRelationship builder who has passion for delivering exceptional serviceExcellent verbal, written and interpersonal communication skillsStrong customer service skills and the ability to de-escalate customer situationsDemonstrates personal excellence by remaining positive in difficult situationsSelf-confident, optimistic and supports a team environmentCritical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skillsQuick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectationsAbility to demonstrate initiative with minimal supervision to drive resultsSuperior level of accuracy and attention to detailStrong proficiency in PC skills, including MS Word and ExcelBenefitsCompetitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesCompany OverviewAmerican Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.



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