100% Fully Remote long Term Disability

Pay Rate: $50 per hour Work Mode: 100% Fully Remote Summary: • 20 hours per week - availability needed during core workdays and hours; Monday Friday, 7:00AM 5:00PM local time • This position is not for evening or weekend shifts Responsibilities: • Manage an assigned caseload of moderately complex claims with some level of oversight • Provide timely, balanced, and accurate claims reviews and recommended decisions • Communicate proactively with claimants and representatives, demonstrating empathy and active listening • Document conversations and claim evaluations in a timely and professional manner • Interact and communicate effectively with claimants, customers, attorneys, brokers, and family members • Compile file documentation and analyze information to determine if additional information is needed • Collaborate with external and internal resources to gather necessary data • Clarify and reconcile inconsistencies during claim evaluations • Calculate monthly benefits due after the elimination period • Provide detailed written communication during the claim evaluation process • Address and resolve escalated customer complaints in a timely manner Requirements: • 3 years of LTD/IDI Insurance Claims experience • Experience with independent judgment and decision making • Demonstrated use of critical thinking and analysis • Creative problem-solving abilities and ability to think outside the box • Excellent interpersonal and communication skills in both verbal and written form • Excellent customer service skills • Demonstrated conceptual thinking and risk management abilities • Organizational and time management skills • Bachelors degree Preferred Skills: • Experience with handling complex situations effectively Remote Skills: Analysis Skills, Brokerage, Case Management, Claims Processing, Communication Skills, Customer Escalations, Customer Support/Service, Data Collection, Documentation, Insurance Claims, Interpersonal Skills, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Risk Management, Time Management, Writing Skills About the Company: Axelon Services Corporation