Zoho Business Analyst – Requirements & Roadmap for Zoho One
We are dotBleu LLC, a logistics and shipping company (air & sea freight between the US and Sierra Leone). We currently use Zoho CRM Plus, but we are planning to switch to Zoho One to consolidate systems, reduce costs, and enhance customer experience (including AI chatbots on our website). We’re looking for a Zoho Business Analyst who can document our needs and create a clear roadmap before implementation. Responsibilities: 1) Interview leadership & staff to understand workflows (sales, customer service, finance, logistics etc). 2) Review existing strategy documents 3) Review transcripts of customer surveys 4) Write user stories, process maps, and requirements documentation (BRD/SRS). 5) Recommend the right Zoho One apps/features for our business (CRM, Books, Desk, Campaigns, SalesIQ/Zobot, Analytics). 6) Deliver a step-by-step implementation roadmap. Deliverables: 1) Process Documentations (SOPs) 2) User Stories & Requirements Document. 3) Process Workflow Diagrams. 4) Zoho One Implementation Roadmap. Preferred Skills: 1) Strong experience with Zoho One & Zoho CRM Plus. 2) Business analysis skills (user stories, requirements gathering). 3) Knowledge of Zoho Books, Desk, Campaigns, SalesIQ/Zobot. 4) Bonus: Logistics/shipping industry knowledge. 5) Excellent English communication & documentation skills. Apply tot his job