Workplace Experience Manager
Job title: Workplace Experience Manager in Thousand Oaks, CA at Jones Lang LaSalle
Company: Jones Lang LaSalle
Job description: JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youâve got deep experience in commercial real estate, skilled trades or technology, or youâre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves - The Workplace Experience Manager is responsible for providing event support and services for the Thousand Oaks site. This position would act as a single point of contact as part of the IFM team, responsible for coordinating, delivering, and working with others to manage event services and meeting logistics. The Service Manager role would own the meeting/event from inception to completion in coordination and support of Catering, AV/IT and Security. Additionally, this position will provide facilities support including building inspections, work order creation, vendor engagement, and field walks. This is a 100% on-site position.What is the day to day?
Customer service interface for all events at the Thousand Oaks site.
Support/generate work request (via Maximo and/or CrowdComfort)
For computerize systems, support/generate tickets to IS/IT
Meet with the client, define their role requirements and lead the effort to coordinate with all stakeholders
Spearhead weekly meetings to go over events for the week and upcoming events to ensure no Event misses
Assist with developing the scope for the meeting or event
Partner with catering and others to identify the best location
Work closely with Security for site, building and parking access as well as drop off locations as needed
Engage the Client with our Help Desk and Scheduler to enter and develop facility work orders
Coordination with internal and external vendor (Furniture arrangement, food services, janitorial services, etc.)
Work with JLL Facilities to cover maintenance, repairs or requests in support of a ready state
Ensure no conflicts using our Site events calendar, Meeting room Calendars, and IFM Work Order Reports
Attend meetings as needed in support of the meeting or event
On the day of the event, act as single point person
Perform job walk to ensure the event is set up correctly and meeting expectations
Meet with key stakeholders to confirm meeting or event is set and provide best point of contact to keep open line of communication while meeting or event is taking place
As POC during time of meeting/event, this role will support:
Issue management during the events or meeting
Daily walks to ensure each day of the meeting or event is in a ready state
Participate in the execution of the daily events to ensure we stay on schedule and address or support issues or needs as they arise
Field all calls, emails, texts
Escalations as required
Support cleanup as needed
Assist the Facility Managers in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management
Develop client relationships with key representatives in supporting clientâs goals and objectives
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Coordinate events across the campus
Negotiate space and conflicts with clients and partners
Assist with misc. site logistics/coordination for parking, entry requirements, and general site info to be shared with client lead and meeting attendees
Manage Site Events Calendar, coordination, and approvals to ensure no conflicts across the ATO site
Meet, greet, and walk with requestor for event planning
Follow-up and provide status updates to requestor
Ensure area/room are reset after event is completed
All other duties assigned
Desired experience and technical skills -Required
High school diploma or GED equivalent
Experience working in a regulated work environment
Competent in use of Microsoft Office computer applications
Excellent customer service, team player who builds and maintains relationships
Excellent coordination skills especially with multiple vendors and services
Ability to diagnosis problems, make sound decisions, prioritize, schedule and complete multiple tasks
Preferred
Previous experience in hospitality or events industry for large company events
Work Environment
The employee must regularly push/pull up to 10 pounds, frequently push/pull up to 10 â 25 pounds
Staff will perform a mixture of computer work and physical work (walking, moving furniture, etc.)
Estimated total compensation for this position:55,000.00 â 80,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:On-site âThousand Oaks, CAJob Tags:If this job description resonates with you, we encourage you to apply, even if you donât meet all the requirements. Weâre interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLâs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (âJLLâ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process â including the online application and/or overall selection process â you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angelesâ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.
Expected salary: $55000 - 80000 per year
Location: Thousand Oaks, CA
Apply for the job now!
Apply Now
Company: Jones Lang LaSalle
Job description: JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youâve got deep experience in commercial real estate, skilled trades or technology, or youâre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves - The Workplace Experience Manager is responsible for providing event support and services for the Thousand Oaks site. This position would act as a single point of contact as part of the IFM team, responsible for coordinating, delivering, and working with others to manage event services and meeting logistics. The Service Manager role would own the meeting/event from inception to completion in coordination and support of Catering, AV/IT and Security. Additionally, this position will provide facilities support including building inspections, work order creation, vendor engagement, and field walks. This is a 100% on-site position.What is the day to day?
Customer service interface for all events at the Thousand Oaks site.
Support/generate work request (via Maximo and/or CrowdComfort)
For computerize systems, support/generate tickets to IS/IT
Meet with the client, define their role requirements and lead the effort to coordinate with all stakeholders
Spearhead weekly meetings to go over events for the week and upcoming events to ensure no Event misses
Assist with developing the scope for the meeting or event
Partner with catering and others to identify the best location
Work closely with Security for site, building and parking access as well as drop off locations as needed
Engage the Client with our Help Desk and Scheduler to enter and develop facility work orders
Coordination with internal and external vendor (Furniture arrangement, food services, janitorial services, etc.)
Work with JLL Facilities to cover maintenance, repairs or requests in support of a ready state
Ensure no conflicts using our Site events calendar, Meeting room Calendars, and IFM Work Order Reports
Attend meetings as needed in support of the meeting or event
On the day of the event, act as single point person
Perform job walk to ensure the event is set up correctly and meeting expectations
Meet with key stakeholders to confirm meeting or event is set and provide best point of contact to keep open line of communication while meeting or event is taking place
As POC during time of meeting/event, this role will support:
Issue management during the events or meeting
Daily walks to ensure each day of the meeting or event is in a ready state
Participate in the execution of the daily events to ensure we stay on schedule and address or support issues or needs as they arise
Field all calls, emails, texts
Escalations as required
Support cleanup as needed
Assist the Facility Managers in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management
Develop client relationships with key representatives in supporting clientâs goals and objectives
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations
Coordinate events across the campus
Negotiate space and conflicts with clients and partners
Assist with misc. site logistics/coordination for parking, entry requirements, and general site info to be shared with client lead and meeting attendees
Manage Site Events Calendar, coordination, and approvals to ensure no conflicts across the ATO site
Meet, greet, and walk with requestor for event planning
Follow-up and provide status updates to requestor
Ensure area/room are reset after event is completed
All other duties assigned
Desired experience and technical skills -Required
High school diploma or GED equivalent
Experience working in a regulated work environment
Competent in use of Microsoft Office computer applications
Excellent customer service, team player who builds and maintains relationships
Excellent coordination skills especially with multiple vendors and services
Ability to diagnosis problems, make sound decisions, prioritize, schedule and complete multiple tasks
Preferred
Previous experience in hospitality or events industry for large company events
Work Environment
The employee must regularly push/pull up to 10 pounds, frequently push/pull up to 10 â 25 pounds
Staff will perform a mixture of computer work and physical work (walking, moving furniture, etc.)
Estimated total compensation for this position:55,000.00 â 80,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:On-site âThousand Oaks, CAJob Tags:If this job description resonates with you, we encourage you to apply, even if you donât meet all the requirements. Weâre interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLâs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (âJLLâ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process â including the online application and/or overall selection process â you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angelesâ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.
Expected salary: $55000 - 80000 per year
Location: Thousand Oaks, CA
Apply for the job now!
Apply Now