Worklife Resource Consultant – Medicare

Description: • Provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for a variety of needs including childcare, elder/adult care, and basic/everyday needs • Responsible for providing Worklife consultation and informational services to members and plan sponsors • Assesses resource needs, proposes options and research/screens potential community service providers to meet the assessed needs • Provides resource referrals and educates individuals on how to use resources to handle various life and work situations • Appropriately documents member interactions and research/case fulfillment in the system • Works in an inbound and outbound call center environment and completes outbound phone calls and research • Additional responsibilities assigned based on business need, including staffing an online chat platform Requirements: • 1+ year(s) of experience working with the elderly and/or adults with disability populations in a capacity that specifically includes completing resource needs assessments, educating, researching and referring to appropriate community resources (previous employment: non-profit organizations, hospitals, nursing homes, rehabilitation centers, advocacy agencies, or government programs) • 1+ year(s) experience in social work, social services, or case management field • Professional, camera-ready work environment available at all times • Excellent verbal and written communication skills, needs to be clear and professional • Reliable wired internet connection (minimum 400 Mbps download, 10-20 Mbps upload); no DSL or cellular internet; higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours • Comfortable conducting video chats, virtual calls and using digital communication tools • Spanish speaking – must be willing and able to pass a language assessment (preferred) • 1+ year(s) of experience working in a call center environment (preferred) • Excellent computer skills including MS Office applications such as Excel, Word and Outlook (preferred) • Experience working with diverse populations (preferred) • Experience using video platforms, virtual calls and chat platforms (e.g.Five 9, Microsoft Teams, or proprietary systems) in member-facing roles (preferred) • Experience in virtual work environment alongside experience in navigating multiple screens and systems simultaneously (preferred) Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility Apply tot his job