Workforce Development Representative

The Minnesota Department of Employment and Economic Development is dedicated to improving the well-being and quality of life for all Minnesotans. The Workforce Development Representative provides direct career services to job seekers, helping them navigate employment options, strengthen job search skills, and access resources to make informed career decisions. Responsibilities Provides direct career services to Minnesotans by delivering high-quality guidance, support, and instruction across CareerForce programs Helps job seekers understand employment options, strengthen job search skills, access available resources, and navigate workforce systems Assists Unemployment Insurance applicants, Veterans, and other priority populations by offering individualized and group services, facilitating workshops, and connecting customers to training and employment opportunities Collaborates with partners, employers, and internal teams to ensure timely, accurate, and customer-centered service delivery Skills One (1) year of experience providing career services, employment support, program delivery, customer service, or related work that involves assisting individuals in navigating complex information, systems, or resources Experience facilitating training, workshops, orientations, or group instruction Experience conducting assessments, interviews, or screenings to identify customer needs and determine next steps Experience providing consultation, guidance, or coaching to help individuals make informed decisions Skilled in managing multiple priorities and maintaining accuracy in a fast-paced or high-volume environment Experience using computer systems, online tools, or databases to research information, support customers, or document interactions Skill in communicating clearly and professionally with diverse populations across verbal and written channels Experience delivering services within workforce development, adult education, counseling, human services, career coaching, or related field as determined by the agency Knowledge of CareerForce program or similar workforce or public assistance programs Experience working with job seekers from diverse backgrounds, including individuals facing employment barriers Experience using MinnesotaWorks.net, labor market information tools, or job search platforms Experience collaborating with employers, workforce partners, community organizations, or educational institutions Ability to use Microsoft Office, online platforms, and virtual tools (Teams, Webex, etc.) to support service delivery Benefits Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov) Employee Assistance Program (EAP) for work/life support A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care Company Overview Minnesota Department of Employment and Economic Development promote business recruitment, expansion, and retention. It was founded in 2003, and is headquartered in Saint Paul, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is