Workforce / Bench & Redeployment Manager
Workforce / Bench & Redeployment Manager
We're looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours. This role combines operational agility with strategic foresight ā balancing workforce supply and client demand while maintaining a "hot bench" of ready, vetted, and trained talent to minimize downtime and reduce churn.
ā±45,000 - ā±77,000 a month
Key Responsibilities
ā¢ Oversee and maintain the company's active bench pool, ensuring continuous visibility of available, redeployable, and near-rolloff talent.
ā¢ Implement rapid redeployment processes to match idle or at-risk assistants with new client openings within 72 hours of availability.
ā¢ Coordinate with Talent Acquisition, Training, and Operations teams to align upcoming demand with supply capacity.
ā¢ Track and forecast workforce utilization, identifying early indicators of roll-offs or account risk.
ā¢ Maintain accurate talent profiles (skills, experience, performance data) in internal systems for efficient matching.
ā¢ Conduct regular bench audits and generate reports on bench size, redeployment rate, and idle time KPIs.
ā¢ Lead initiatives to cross-train bench talent for multiple service lines, increasing flexibility and redeployment readiness.
ā¢ Drive communication between departments to ensure seamless handoffs between offboarding, bench placement, and reactivation.
Qualifications
ā¢ Minimum 3 years of experience in workforce management, operations, or staffing logistics.
ā¢ Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
ā¢ Strong understanding of utilization metrics, forecasting, and talent mapping.
ā¢ Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
ā¢ Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
ā¢ Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).
Preferred Skills
ā¢ Experience in capacity planning, workforce optimization, or operational analytics.
ā¢ Familiarity with performance data interpretation and skills inventory management.
ā¢ Strong process management and documentation skills.
Department: Operations ā Workforce Management
Work Setup: Remote / Hybrid
Schedule: Night/Weekend Shift
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Apply To this Job
We're looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours. This role combines operational agility with strategic foresight ā balancing workforce supply and client demand while maintaining a "hot bench" of ready, vetted, and trained talent to minimize downtime and reduce churn.
ā±45,000 - ā±77,000 a month
Key Responsibilities
ā¢ Oversee and maintain the company's active bench pool, ensuring continuous visibility of available, redeployable, and near-rolloff talent.
ā¢ Implement rapid redeployment processes to match idle or at-risk assistants with new client openings within 72 hours of availability.
ā¢ Coordinate with Talent Acquisition, Training, and Operations teams to align upcoming demand with supply capacity.
ā¢ Track and forecast workforce utilization, identifying early indicators of roll-offs or account risk.
ā¢ Maintain accurate talent profiles (skills, experience, performance data) in internal systems for efficient matching.
ā¢ Conduct regular bench audits and generate reports on bench size, redeployment rate, and idle time KPIs.
ā¢ Lead initiatives to cross-train bench talent for multiple service lines, increasing flexibility and redeployment readiness.
ā¢ Drive communication between departments to ensure seamless handoffs between offboarding, bench placement, and reactivation.
Qualifications
ā¢ Minimum 3 years of experience in workforce management, operations, or staffing logistics.
ā¢ Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
ā¢ Strong understanding of utilization metrics, forecasting, and talent mapping.
ā¢ Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
ā¢ Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
ā¢ Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).
Preferred Skills
ā¢ Experience in capacity planning, workforce optimization, or operational analytics.
ā¢ Familiarity with performance data interpretation and skills inventory management.
ā¢ Strong process management and documentation skills.
Department: Operations ā Workforce Management
Work Setup: Remote / Hybrid
Schedule: Night/Weekend Shift
Apply tot his job
Apply To this Job