Workers' Compensation Claim Representative

The Hartford is an insurance company committed to making a difference and helping others achieve their goals. The Workers' Compensation Claim Representative is responsible for managing the investigation and settlement of worker compensation claims while ensuring compliance with corporate policies and statutory guidelines.ResponsibilitiesEffectively manage workers’ compensation claims requiring timely investigations and financial accuracyProvide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claimsLeverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimantsProvide exceptional customer service by establishing and maintaining productive business relationships with customersUtilize critical thinking skills to gather and analyze data information to inform critical claim decisionsProvide accurate mathematical calculations of disability benefit rates and claim financial exposuresLeverage contemporary technology to achieve accurate and efficient claim outcomesConsistently demonstrate professional diplomacy during all interactions with customersContribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagementEmbrace a culture of continuous improvementSkillsHS Diploma requiredPrior workers' compensation insurance claim handling is preferredDemonstrated passion for delivering a superb customer experienceExcellent organizational skills, especially regarding prioritizing work activitiesStrong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)Superb time management and organizational skillsAbility to meet productivity targets in a fast-paced, team-oriented environmentExcellent communication skills and negotiation skillsAbility to adapt and flourish using industry-changing workflowsExcellent written and verbal communication skillsDemonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situationsAbility to self-manage competing priorities while delivering accurate work within key timelinesAs a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hireBachelor's Degree is preferredBenefitsShort-term or annual bonusesLong-term incentivesOn-the-spot recognitionCompany OverviewThe Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.



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