Workers Compensation Associate Claims Specialist

Liberty Mutual Insurance is seeking a Workers Compensation Associate Claims Specialist to develop the knowledge and skills needed to manage commercial property/casualty and disability claims. The role involves conducting investigations, evaluating losses, negotiating settlements, and providing service to policyholders on mid-sized and large commercial accounts.ResponsibilitiesInvestigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordinglyEstablishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resourcesManages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limitsEstablishes accurate loss cost estimates using available resources, special service instructions, and market protocolsConfirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of actionMakes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resourcesUpdates files and provides comprehensive reports as requiredSkillsEffective interpersonal, analytical and negotiation abilities requiredAbility to provide information in a clear, concise manner with an appropriate level of detailDemonstrated ability to build and maintain effective relationshipsDemonstrated success in a professional environment; success in a customer service/retail environment preferredEffective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalentKnowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatoryLicensing may be required in some statesDemonstrated success in a customer service/retail environment preferredBenefitsFlexible Time Off Annual Accrual - days: 15Comprehensive trainingProfessional development opportunitiesCompany OverviewLiberty Mutual Insurance provides a broad range of insurance products and services. It was founded in 1912, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.libertymutualgroup.com.



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