Work Management Specialist I - Work Management ...
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Title: Work Management Specialist I or Work Management Specialist II
Location: Lake Buena Vista United States
Job Description:
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.
Job Summary
This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Responsibilities
Provides quality customer service and support to Delivery Operations
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers
Reports job status details to operation center personnel and others as requested
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
Ensures work is scheduled and executed timely
Monitors various reports to ensure process adherence to achieve customer-related goals
Research, root cause analysis and ownership of resolution of customer issues
Provides feedback to supervision for coaching opportunities
Collaborates with other work groups to ensure desired customer experience
Professional and courteous in all contacts
Uses software applications to prepare correspondence, reports, & presentations
Cost Management
Creates appropriate work order to complete follow-up work
Assists in reconciling work order materials, labor, and equipment to represent actual field construction
Assists in resolving errors and prepares for close-out of construction work orders in work management system
Develops skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Provides reports to Operations Leadership regarding bargaining unit employees
Reliability
Prepares for and provides emergency restoration support as needed
Supports the Delivery Operations reliability programs or processes using appropriate work management applications
EE Engagement/Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Required/Basic Qualifications
Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.
Work Management Specialist I
High school diploma/GED
Work Management Specialist II
High school diploma/GED AND one (1) year minimum required related work experience
Desired Qualifications
Able to provide Operations Center Administrative support
Ability to multi-task & prioritize work effectively
Ability to manage multiple competing priorities
Knowledge of SAP software applications
Knowledge of MAXIMO software applications
Detail oriented
Demonstrates excellent customer skills
Ability to provide backup support for multiple work functions
Possesses effective written and verbal communication and interpersonal skills
Collaborates effectively in a team environment & works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Supports changing work environments, processes, and policies
Proficient in Microsoft Office software
Knowledge of local ordinances, permits, and inspections
Knowledgeable of delivery operations processes and work management and related computer applications
Ability to provide extended in-person emergency response support during storm restoration efforts
Working Conditions
Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
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apply to this job
Title: Work Management Specialist I or Work Management Specialist II
Location: Lake Buena Vista United States
Job Description:
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy.
Job Summary
This position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.
Responsibilities
Provides quality customer service and support to Delivery Operations
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed.
Facilitates communication between internal and external customers
Reports job status details to operation center personnel and others as requested
Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations
Ensures work is scheduled and executed timely
Monitors various reports to ensure process adherence to achieve customer-related goals
Research, root cause analysis and ownership of resolution of customer issues
Provides feedback to supervision for coaching opportunities
Collaborates with other work groups to ensure desired customer experience
Professional and courteous in all contacts
Uses software applications to prepare correspondence, reports, & presentations
Cost Management
Creates appropriate work order to complete follow-up work
Assists in reconciling work order materials, labor, and equipment to represent actual field construction
Assists in resolving errors and prepares for close-out of construction work orders in work management system
Develops skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Provides reports to Operations Leadership regarding bargaining unit employees
Reliability
Prepares for and provides emergency restoration support as needed
Supports the Delivery Operations reliability programs or processes using appropriate work management applications
EE Engagement/Safety
Supports Human Performance safety culture through active participation in safety meetings
Follows ergonomics and office safety guidelines
Supports corporate initiatives
Demonstrates a commitment to continuous learning and development
Required/Basic Qualifications
Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.
Work Management Specialist I
High school diploma/GED
Work Management Specialist II
High school diploma/GED AND one (1) year minimum required related work experience
Desired Qualifications
Able to provide Operations Center Administrative support
Ability to multi-task & prioritize work effectively
Ability to manage multiple competing priorities
Knowledge of SAP software applications
Knowledge of MAXIMO software applications
Detail oriented
Demonstrates excellent customer skills
Ability to provide backup support for multiple work functions
Possesses effective written and verbal communication and interpersonal skills
Collaborates effectively in a team environment & works independently in resolving problems
Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
Supports changing work environments, processes, and policies
Proficient in Microsoft Office software
Knowledge of local ordinances, permits, and inspections
Knowledgeable of delivery operations processes and work management and related computer applications
Ability to provide extended in-person emergency response support during storm restoration efforts
Working Conditions
Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
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