[Work From Home] Inbound Customer Service Representative
Fit right into our supportive and forward-thinking team as a Inbound Customer Service Representative- Immediate Openings! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary. Â Â Company Description
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Description
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Qualifications
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
 Maintains and updates customer information as necessary
 Calmly attempts to resolve and de-escalate any issues
 Escalates calls to supervisor when necessary and appropriate
 Responds to requests for assistance and/or possible processing of credit card authorizations
 Tracks call-related information for auditing and reporting purposes
 Provides feedback reports on call issues related to downtime and/or training issues
 Upsells to customers as necessary
JOB REQUIREMENTS
Minimum Education and Experience:
 High School Diploma or GED required; college degree preferred
 Customer service experience a plus
 Phone-related customer service a major plus
 Familiarity with Microsoft Windows, Word, and Excel applications
 Bilingual language skills a plus
Knowledge, Skills and Abilities:
 Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
 Ability to use phone and computer systems
 Excellent oral and written communication skills
 Strong listening/comprehension skills
 Ability to stay composed and objective
 Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
 A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
 Constant usage of phone and computer systems
Physical Demands
 Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.Equal Opportunity Employer - Veterans/Disabled
Additional Information
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of
Making Lives Better with Alorica
, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better... one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
 Paid training
 Flexible training schedules
 Medical and dental benefits
 Paid time off
 Paid holiday and sick time
 Retirement planning options (401(k))
 Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step? Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Description
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Qualifications
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
 Maintains and updates customer information as necessary
 Calmly attempts to resolve and de-escalate any issues
 Escalates calls to supervisor when necessary and appropriate
 Responds to requests for assistance and/or possible processing of credit card authorizations
 Tracks call-related information for auditing and reporting purposes
 Provides feedback reports on call issues related to downtime and/or training issues
 Upsells to customers as necessary
JOB REQUIREMENTS
Minimum Education and Experience:
 High School Diploma or GED required; college degree preferred
 Customer service experience a plus
 Phone-related customer service a major plus
 Familiarity with Microsoft Windows, Word, and Excel applications
 Bilingual language skills a plus
Knowledge, Skills and Abilities:
 Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
 Ability to use phone and computer systems
 Excellent oral and written communication skills
 Strong listening/comprehension skills
 Ability to stay composed and objective
 Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
 A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
 Constant usage of phone and computer systems
Physical Demands
 Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.Equal Opportunity Employer - Veterans/Disabled
Additional Information
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of
Making Lives Better with Alorica
, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better... one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
 Paid training
 Flexible training schedules
 Medical and dental benefits
 Paid time off
 Paid holiday and sick time
 Retirement planning options (401(k))
 Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step? Apply Job! Simple Application ProcessReady to join us? The first step is easy. Click apply now and we'll be in touch soon!
Apply Now