[Work From Home] Help Desk Engineer

Quick Overview:Company: WorkwarpStart Date: Immediate openings availableLocation: RemotePosition: Help Desk EngineerCompensation: a competitive salary  The onsite System Administrator support candidate is expected to provide services between 0700h and 1800 from Monday to Friday (Rotational Shift 8 Hr working with 1 hr lunch break). You must have: 2-3 years experience in a similar role Excellent people and communication (both verbal and written) skills Can-do attitude with the desire to learn and grow Adaptable and approachable behaviour with ability to multi-task Ability to work independently and collaboratively in a dynamic team environment Time management and organisation skills to effectively manage priorities and deadlines Active Directory for user and computer accounts management (e.g. password reset, unlock accounts) Excellent troubleshooting skills on Windows, Office 365, Outlook, SharePoint, OneDrive Experience in deploying desktop and mobile hardware e.g. Laptops, Monitors, Peripherals, Deskphones, Tablets Basic understanding of wireless and wired networks Knowledge of remote access infrastructures like VPN and two factor authentications from users perspective Job responsibility: Resolve incidents and requests reported by end users via email, instant message channel, phone, automated ticket queue promptly and efficiently Maintain accurate records of support requests and resolutions in our ticketing system Provide end user device support (laptops, desktops, mobile device) Escalate incidents and liaise with respective support teams where applicable Maintain the fixed asset inventory for all IT assets Provide Audio/Video conferencing support Perform staff onboarding/ offboarding Assistance in IT projects Hardware/ Software installation and setup Provide guidance and training to staff on IT-related topics Adhere to company policies and processes From time to time, manual lifting and shifting will be required e.g. moving desktops, monitors, racking up servers and switches etc. Education Qualification- Graduate or equivalent professional qualification Apply! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

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