Work From Home Global Advocate Team Supervisor – USA Remote

Job Summary:

Chewy is seeking an experienced and dynamic Global Advocate Team Supervisor to lead our remote advocacy team. This role is ideal for a motivated leader passionate about delivering exceptional customer experiences, fostering a high-performing team, and driving operational excellence. The Supervisor will manage daily operations of the Global Advocate Team, ensure team alignment with company goals, and maintain a supportive, collaborative remote work environment.
Key Responsibilities:
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Lead, coach, and mentor a team of Global Advocates to deliver outstanding customer support and advocacy services.
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Monitor team performance metrics, provide regular feedback, and implement strategies to improve service quality and efficiency.
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Develop and implement training programs, process improvements, and best practices for remote team members.
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Collaborate cross-functionally with internal departments to resolve escalated issues and improve customer experiences.
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Maintain up-to-date knowledge of Chewys products, policies, and customer support tools.
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Ensure compliance with company policies, quality standards, and operational procedures.
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Foster a positive remote team culture that encourages engagement, collaboration, and professional growth.
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Analyze team performance data to identify trends, forecast staffing needs, and recommend process enhancements.
• Required Skills and Qualifications:
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Proven leadership experience in managing remote customer service or advocacy teams.
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Strong understanding of customer service principles, metrics, and best practices.
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Exceptional communication skills, both written and verbal, with the ability to coach and motivate a diverse team.
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Proficiency in remote collaboration tools (Zoom, Slack, Microsoft Teams, etc.) and customer service platforms.
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Strong problem-solving skills and ability to handle escalated issues with tact and professionalism.
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High emotional intelligence and ability to manage a team in a fast-paced, dynamic environment.
• Experience:
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Minimum 3–5 years of experience in customer service or customer advocacy roles, with at least 2 years in a leadership or supervisory position.
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Experience leading distributed or remote teams is highly preferred.
• Working Hours:
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Full-time, remote position.
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Flexible schedule with occasional need for coverage during evenings, weekends, or holidays depending on team needs.
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Standard U.S. time zones apply for team alignment.
• Knowledge, Skills, and Abilities:
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Ability to inspire and lead a remote team while fostering accountability and engagement.
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Analytical mindset with the ability to use data to drive decisions and process improvements.
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Strong organizational and time management skills to prioritize and manage multiple responsibilities.
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Ability to adapt to a fast-changing work environment and embrace innovation.
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Commitment to Chewys customer-first culture and values.
• Benefits:
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Competitive salary and performance-based incentives.
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Comprehensive health, dental, and vision insurance.
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Paid time off, holidays, and parental leave.
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401(k) retirement plan with company match.
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Career development and training opportunities.
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Work-from-home flexibility and supportive company culture.
• Why Join Chewy:

At Chewy, we put pets and customers first. Our team thrives on innovation, collaboration, and making a meaningful impact every day. By joining as a Global Advocate Team Supervisor, you will have the opportunity to lead a talented remote team, drive exceptional customer experiences, and contribute to the growth of a company that values its employees and the communities it serves.
How to Apply:

Interested candidates should submit their resume and a cover letter highlighting relevant leadership experience and passion for customer advocacy to Chewys careers portal at www.chewy.com/careers. Applications will be reviewed on a rolling basis.

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