[Work From Home] Customer Support Specialist
Position at a Glance:Position: Customer Support SpecialistCompany: WorkwarpLocation: RemoteStart Date: Immediate openings availableCompensation: a competitive salary  **Overview:**
As a leading provider of innovative hearing care solutions, we are seeking a highly motivated and customer-focused Customer Support Specialist to join our team. The successful candidate will provide exceptional service to our customers through various support mediums, ensuring a hallmark of excellence in customer satisfaction and support. **Responsibilities:**
 Serve customers via... phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
 Maintain a high inbound call answer rate (75-80 calls a day avg)
 Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
 Redirect complex or specialized concerns to the appropriate team for follow-up when applicable
 Investigate and resolve problems related to the shipment of products, returns, credits, and orders
 Communicate company policies and pricing per price and policy guide
 Perform day-to-day responsibilities, including:
+ Answering a high volume of inbound calls on a daily basis (60+)
+ Assisting with billing questions, pricing, and warranty inquiries
+ Assisting with order status and tracking inquiries
+ Assisting with backorder management for sales territory
+ Assisting with web services
+ Assisting with case management for sales territory
+ Assisting with customer account and contact maintenance for sales territory
+ Handling customer complaints with sense of urgency and seeing through to a satisfactory resolution
+ Working cross-functionally to ensure an effortless customer experience
 *Qualifications:**
 Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience
 Manufacturing experience is a plus
 Must have 2 years SAP experience
 Effective written and verbal communication
 Ability to adapt to a variety of situations
 Strong typing proficiency and computer skills
 Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface
 *Benefits:**
 Medical, dental, and vision coverage
 Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
 TeleHealth options
 401k plan with company match
 Company-paid life/AD&D insurance
 Additional supplemental life/AD&D coverage available
 Company-paid Short/Long-Term Disability coverage (STD/LTD)
 STD LTD Buy-ups available
 Accident/Hospital Indemnity coverage
 Legal/ID Theft Assistance
 PTO, floating Diversity Day, and paid holidays
 Paid parental bonding leave
 Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions and more)
 Robust Internal Career Growth opportunities
 Tuition reimbursement
 Hearing aid discount for employees and family
 Internal social recognition platform
 D&I focused: D&I council and employee resource groups
 Plan rules/offerings dependent upon group Company/location. * Pay Range: $20-$26 an hour Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
As a leading provider of innovative hearing care solutions, we are seeking a highly motivated and customer-focused Customer Support Specialist to join our team. The successful candidate will provide exceptional service to our customers through various support mediums, ensuring a hallmark of excellence in customer satisfaction and support. **Responsibilities:**
 Serve customers via... phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles
 Maintain a high inbound call answer rate (75-80 calls a day avg)
 Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
 Redirect complex or specialized concerns to the appropriate team for follow-up when applicable
 Investigate and resolve problems related to the shipment of products, returns, credits, and orders
 Communicate company policies and pricing per price and policy guide
 Perform day-to-day responsibilities, including:
+ Answering a high volume of inbound calls on a daily basis (60+)
+ Assisting with billing questions, pricing, and warranty inquiries
+ Assisting with order status and tracking inquiries
+ Assisting with backorder management for sales territory
+ Assisting with web services
+ Assisting with case management for sales territory
+ Assisting with customer account and contact maintenance for sales territory
+ Handling customer complaints with sense of urgency and seeing through to a satisfactory resolution
+ Working cross-functionally to ensure an effortless customer experience
 *Qualifications:**
 Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience
 Manufacturing experience is a plus
 Must have 2 years SAP experience
 Effective written and verbal communication
 Ability to adapt to a variety of situations
 Strong typing proficiency and computer skills
 Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint as well as web interface
 *Benefits:**
 Medical, dental, and vision coverage
 Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
 TeleHealth options
 401k plan with company match
 Company-paid life/AD&D insurance
 Additional supplemental life/AD&D coverage available
 Company-paid Short/Long-Term Disability coverage (STD/LTD)
 STD LTD Buy-ups available
 Accident/Hospital Indemnity coverage
 Legal/ID Theft Assistance
 PTO, floating Diversity Day, and paid holidays
 Paid parental bonding leave
 Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions and more)
 Robust Internal Career Growth opportunities
 Tuition reimbursement
 Hearing aid discount for employees and family
 Internal social recognition platform
 D&I focused: D&I council and employee resource groups
 Plan rules/offerings dependent upon group Company/location. * Pay Range: $20-$26 an hour Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now