[Work From Home] Customer Success Manager
Core Information:Position: Customer Success ManagerLocation: RemoteCompany: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salary  We're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. IntelliShift is a fleet intelligence platform for safety and operations teams, and we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. We  provide these customers with a level of insight they've never had before to improve safety, establish next generation operational efficiency, and make intelligent decisions. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team and we are currently seeking to add a service-minded Customer Success Manager to the team.
The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users. Customer Success Manager serve as internal advocates for their customers by sharing feedback and partnering with our teams to provide technology that is consistent with our customers' objectives and the fleet operations industry. As Customer Success Manager, you are an expert in turning customer growth opportunities into revenue without compromising your role as a trusted advisor. You will work cross-functionally with the sales, implementation, support, and service teams to ensure our customers have an exceptional IntelliShift experience.
At the end of the day, our mission is to ensure our customers have realized and maximized value with IntelliShift, and are transforming how their companies manage and operationalize their fleet operations.
This is a full-time, remote position with occasional travel to the NY HQ, trade shows, or customer sites.
What you will do:
 Develop and manage a client portfolio with a deep knowledge of the customers' business goals and success criteria
 Manage all customer subscriptions to ensure high retention and mitigate churn risk
 Identify and execute growth opportunities tied to upsell, cross-sell, and expansion
 Proactively manage SaaS renewals to ensure contractual continuity
 Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership
 Engage with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership
 Manage the customer through the lens of the customer journey, achieving all milestones along the way
 Act as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities
 Proactively manage customer health and engagement to mitigate business risk
What you'll need to do it:
 5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive.
 5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle
 5+ years of experience working with executive and senior management leaders and teams
 Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment
 Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers.
 Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and IntelliShift partnership goals
 Excellent communication and interpersonal skills
 High technical aptitude and interest in learning new technologies
 Experience with SaaS customer success processes
 Patience and active listening skills with a passion for service AND for driving business growth
 Proven experience managing and negotiating complex contracts
 Team-oriented mindset with a strong ability to develop relationships internally and externally
 Experience acting as a change agent in complex organizations, with both customers and internally at IntelliShift
 Experience as a Salesforce user required
 Experience managing a pipeline of renewals and upsell opportunities
 Experience with Customer Success software
 Experience with fleet operations, AI video, and/or telematics.
The values you'll live by as part of the team:Â
 Embrace and Drive Change - remain nimble and forward thinking
 Think Bigger - commit to growing the organization and as an individual
 Execute with Passion and Urgency - bring your "A" game
 Be a Good Human - treat everyone with respect
 Drive Trust and Transparency - open and honest communication always
 Always Put the Customer First - maintain a customer-centric mindset
Benefits
We offer competitive compensation, commensurate with experience; $100-105k base plus bonus. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a remote full-time, salaried position with occasional travel to the NY HQ and customers throughout the country.
Click this link to get more information on the company www.IntelliShift.com Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users. Customer Success Manager serve as internal advocates for their customers by sharing feedback and partnering with our teams to provide technology that is consistent with our customers' objectives and the fleet operations industry. As Customer Success Manager, you are an expert in turning customer growth opportunities into revenue without compromising your role as a trusted advisor. You will work cross-functionally with the sales, implementation, support, and service teams to ensure our customers have an exceptional IntelliShift experience.
At the end of the day, our mission is to ensure our customers have realized and maximized value with IntelliShift, and are transforming how their companies manage and operationalize their fleet operations.
This is a full-time, remote position with occasional travel to the NY HQ, trade shows, or customer sites.
What you will do:
 Develop and manage a client portfolio with a deep knowledge of the customers' business goals and success criteria
 Manage all customer subscriptions to ensure high retention and mitigate churn risk
 Identify and execute growth opportunities tied to upsell, cross-sell, and expansion
 Proactively manage SaaS renewals to ensure contractual continuity
 Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership
 Engage with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership
 Manage the customer through the lens of the customer journey, achieving all milestones along the way
 Act as a liaison between the customer and other teams at IntelliShift to prioritize issues, elicit feedback, or present customers with new opportunities
 Proactively manage customer health and engagement to mitigate business risk
What you'll need to do it:
 5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive.
 5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle
 5+ years of experience working with executive and senior management leaders and teams
 Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment
 Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers.
 Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and IntelliShift partnership goals
 Excellent communication and interpersonal skills
 High technical aptitude and interest in learning new technologies
 Experience with SaaS customer success processes
 Patience and active listening skills with a passion for service AND for driving business growth
 Proven experience managing and negotiating complex contracts
 Team-oriented mindset with a strong ability to develop relationships internally and externally
 Experience acting as a change agent in complex organizations, with both customers and internally at IntelliShift
 Experience as a Salesforce user required
 Experience managing a pipeline of renewals and upsell opportunities
 Experience with Customer Success software
 Experience with fleet operations, AI video, and/or telematics.
The values you'll live by as part of the team:Â
 Embrace and Drive Change - remain nimble and forward thinking
 Think Bigger - commit to growing the organization and as an individual
 Execute with Passion and Urgency - bring your "A" game
 Be a Good Human - treat everyone with respect
 Drive Trust and Transparency - open and honest communication always
 Always Put the Customer First - maintain a customer-centric mindset
Benefits
We offer competitive compensation, commensurate with experience; $100-105k base plus bonus. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. IntelliShift provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a remote full-time, salaried position with occasional travel to the NY HQ and customers throughout the country.
Click this link to get more information on the company www.IntelliShift.com Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now