[Work From Home] Customer Service Representative El Paso
We're searching for a qualified Customer Service Representative El Paso! Join our team in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary. Â Â Job Description
As a Customer Service Representative, youÂll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on peopleÂs day! WeÂll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. YouÂll field customer inquiries, connect with customers about their experience, exercise emotional... intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.
So, what does a day in life for a Customer Service Representative look like?
 Communicate with customers through inbound calls, outbound calls and email channels
 Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
 Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
 Document customer needs, interactions and outcomes in the appropriate tool or system
 Creating a ÂWOW factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
 Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the worldÂs leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like
 Starting at $15 to 16 hourly (depending on experience) and overtime opportunities
 Best in class medical, dental, vision benefits
 Tuition Reimbursement
 Refer-A-Friend bonuses
 Employee assistance programs
 Flexible Schedule Options
 Career advancement in a fast growing organization
 People focused environment where youÂll make lifetime connections and friendships
What We Are Looking For
So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on peopleÂs day! If youÂre compassionate, energetic, bold and understand how one interaction can make a big difference, youÂll love this opportunity!
Requirements
To be successful, youÂll need these qualities.
 YouÂre at least 18 years of age
 You have a High School Diploma or equivalent
 You have at least 6 months of customer service experience and you understand the value of coaching / feedback
 Demonstrate a caring, supportive and friendly nature in every interaction
 YouÂre computer savvy, comfortable sitting at a desk and working with multiple monitors
 YouÂre familiar with Android and IOS mobile applications
 YouÂre results oriented and comfortable providing customers with recommendations and solutions Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
As a Customer Service Representative, youÂll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on peopleÂs day! WeÂll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. YouÂll field customer inquiries, connect with customers about their experience, exercise emotional... intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.
So, what does a day in life for a Customer Service Representative look like?
 Communicate with customers through inbound calls, outbound calls and email channels
 Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
 Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
 Document customer needs, interactions and outcomes in the appropriate tool or system
 Creating a ÂWOW factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
 Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why choose us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the worldÂs leading brands, HGS is the perfect place to build your future!
Plus, Working With HGS Comes With Benefits Like
 Starting at $15 to 16 hourly (depending on experience) and overtime opportunities
 Best in class medical, dental, vision benefits
 Tuition Reimbursement
 Refer-A-Friend bonuses
 Employee assistance programs
 Flexible Schedule Options
 Career advancement in a fast growing organization
 People focused environment where youÂll make lifetime connections and friendships
What We Are Looking For
So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on peopleÂs day! If youÂre compassionate, energetic, bold and understand how one interaction can make a big difference, youÂll love this opportunity!
Requirements
To be successful, youÂll need these qualities.
 YouÂre at least 18 years of age
 You have a High School Diploma or equivalent
 You have at least 6 months of customer service experience and you understand the value of coaching / feedback
 Demonstrate a caring, supportive and friendly nature in every interaction
 YouÂre computer savvy, comfortable sitting at a desk and working with multiple monitors
 YouÂre familiar with Android and IOS mobile applications
 YouÂre results oriented and comfortable providing customers with recommendations and solutions Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now