[Work From Home] Chat Customer Service Representative
We're on a mission and need a skilled Chat Customer Service Representative! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best. Â Â Leading Edge Connections, LLC. is a full-service virtual Contact Center outsourcing company built FOR The People! All our teams are 100% Native Virtual (work at home) and always will be! No more stuffy offices, cubicles, crummy breakrooms or boring clients when you join the LEC Family.
Do you love talking all things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for experienced customer support reps who are great at typing and up to date on all the current music artists. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below!
We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans via live chat. This includes purchasing merch, password resets, website assistance and troubleshooting, and more.
If you're an individual that is passionate about music and helping others, we encourage you to apply!
Qualifications:
 Must have a LOVE of music! The biggest artists we represent are in Pop and Country
 1-3 years call center chat experience required
 Technical experience strongly preferred, experience in Zendesk is a definite plus
 Ability to type 30 wpm with 90% accuracy or above consistently
 Strong messaging communication skills, active listening abilities
 Ability to work independently and utilize resources to resolve customer issues
 Great understanding of text and chat acronyms
 Have excellent grammar, but also know when to use the lingo
 Previous work from home experience preferred
 Understanding of contact center support metrics and ability to implement actions for improvement
· Must have a High School Diploma or equivalent
Hardware/Software Requirements:
 Your own computer
 Processor: Intel® Core i5 5200 Series or greater
 Memory: 8GB on Windows 10 or higher / 10 64 bits
 Screen Resolution: 1280x768 or higher, dual monitors required
 USB headset
 NO Chromebooks, iPads, netbooks, or any type of tablet (Must be a laptop or a desktop)
 Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
 Must be hardwired to router
 Firewall must be enabled (Will be checked prior to allowing login to system)
Responsibilities
 Express genuine empathy and concern for your customers' issues and address as if they were your own
 Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
 Ability to identify high-risk customer situations and escalate appropriately without hesitation
 Able to keep up with multiple chats at a time
 Accurately document all required information and chat details in the ticketing system
 Respond to and resolve open issues in an appropriate timeframe
 Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
 Ability to multi-task using multiple systems
 Skillfully change from one task to another without loss of efficiency or composure
 Be available at your desk, maintaining punctuality and attendance at all scheduled times
 Remain positive and professional in all customer interactions
 Flexibility to cross train as requested
Job Type: Flex-time- guaranteed 25 hours per week, may flex up to 40 hours per week. Some weekends required
Pay: $13.00-$15 per hour plus bonuses
1099 contract
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Expected hours: 25 Â 40 per week
Benefits:
 Work from home
Shift:
 Day shift
 Evening shift
 Morning shift
Work Location: Remote Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Do you love talking all things music? Does helping other fans get their questions answered sound like a fun job? Well you are in luck! We are looking for experienced customer support reps who are great at typing and up to date on all the current music artists. You must be able to work at top speeds on the computer and have a fun-loving attitude! Check out our opportunity below!
We are looking for passionate individuals interested in being part of an awesome team in the music industry. Our representatives play an important role in helping fans via live chat. This includes purchasing merch, password resets, website assistance and troubleshooting, and more.
If you're an individual that is passionate about music and helping others, we encourage you to apply!
Qualifications:
 Must have a LOVE of music! The biggest artists we represent are in Pop and Country
 1-3 years call center chat experience required
 Technical experience strongly preferred, experience in Zendesk is a definite plus
 Ability to type 30 wpm with 90% accuracy or above consistently
 Strong messaging communication skills, active listening abilities
 Ability to work independently and utilize resources to resolve customer issues
 Great understanding of text and chat acronyms
 Have excellent grammar, but also know when to use the lingo
 Previous work from home experience preferred
 Understanding of contact center support metrics and ability to implement actions for improvement
· Must have a High School Diploma or equivalent
Hardware/Software Requirements:
 Your own computer
 Processor: Intel® Core i5 5200 Series or greater
 Memory: 8GB on Windows 10 or higher / 10 64 bits
 Screen Resolution: 1280x768 or higher, dual monitors required
 USB headset
 NO Chromebooks, iPads, netbooks, or any type of tablet (Must be a laptop or a desktop)
 Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
 Must be hardwired to router
 Firewall must be enabled (Will be checked prior to allowing login to system)
Responsibilities
 Express genuine empathy and concern for your customers' issues and address as if they were your own
 Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
 Ability to identify high-risk customer situations and escalate appropriately without hesitation
 Able to keep up with multiple chats at a time
 Accurately document all required information and chat details in the ticketing system
 Respond to and resolve open issues in an appropriate timeframe
 Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
 Ability to multi-task using multiple systems
 Skillfully change from one task to another without loss of efficiency or composure
 Be available at your desk, maintaining punctuality and attendance at all scheduled times
 Remain positive and professional in all customer interactions
 Flexibility to cross train as requested
Job Type: Flex-time- guaranteed 25 hours per week, may flex up to 40 hours per week. Some weekends required
Pay: $13.00-$15 per hour plus bonuses
1099 contract
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Expected hours: 25 Â 40 per week
Benefits:
 Work from home
Shift:
 Day shift
 Evening shift
 Morning shift
Work Location: Remote Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now